Senior Desktop Support Technician

Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company. We’re revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what’s possible, we’re giving clean energy a whole new form! 

In recent years, Form Energy has earned a number of accolades, including being named by TIME as a “Best Invention”, MIT Technology Review as a “Top Climate Tech Company To Watch”, and Fast Company as “One of the Next Big Things In Tech”. We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia.

Working for Form Energy is more than just a job, it’s a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing -  might be the most exciting moment in the company’s history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better.

Feeling energized to make a meaningful impact on the world? Then keep reading - you’ve come to the right place.

Role Description

The Information Technology group at Form Energy collaborates closely and supports end users across the U.S. in four locations and with a distributed workforce of onsite, hybrid, and remote employees.

As an IT Support Technician, you will be the first point of contact for our Somerville, MA location and work within a broader team to support projects and IT activities across the company. This will include day-to-day internal customer service and support for first-level issues, assisting end users with onboarding, set-up, service requests, and troubleshooting for a fleet of PC/Mac devices and peripheral equipment, and maintaining hardware and software installation and configuration and analyzing and evaluating network connectivity-related issues.

This is a great opportunity to work on a wide variety of projects in a quickly-growing, mission-driven company

What you'll do:

• Provide tier 1-3 and some tier 4 support to Form Energy employees

• Configure, maintain and support IT hardware including user laptops, desktops and lab computers

• Install and configure appropriate software according to specifications; set some of these specifications

• Maintain and troubleshoot local networks

• Set up new printers, office and lab

• Plan and work on special projects

• Assist with the onboarding of employees

• Manage an inventory of IT assets and supplies

• Create and document processes

• Mentor/train less-senior staff

What you'll bring:

• College degree or equivalent work experience and 4+ years of IT experience

• Outstanding customer service skills

• Ability to multitask; a quick learner who is adaptable

• Ability to troubleshoot network connectivity issues

• Experience supporting onsite and remote users

• Experience with the setup and support of networks and stand-alone printers

• IT support/helpdesk experience with Windows and Mac in an AD environment

• Experience with Linux, Android and iOS

• Lab and networking experience preferred

• Device management, computer, and MDM

• Experience with the administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN

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Humanity is a cornerstone of Form Energy’s culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here. 

When it comes to you and your family’s health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed. 

To build America’s energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs.

If you may require reasonable accommodations to participate in our interview process, please contact [email protected]. Requests for accommodations will be treated with discretion.

Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process.