Senior Delivery Lead, Product Training

About the Company

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

About the role

Lyric is hiring a Senior Delivery Lead for Product Training based in Chicago, US. This is not a traditional training role; it’s for someone who believes supply chain is the most compelling applied AI problem in the enterprise.

And for us, AI means two things:

• Algorithmic Intelligence: optimization, simulation, probabilistic forecasting, inventory mathematics, constrained planning

• Agentic Intelligence: AI copilots, decision agents, workflow automation, systems that reason and act

If you are someone who is energized by both the math and the machine reasoning layered on top, this role could be a great fit for you.

What you’ll do

Deliver & Build

You will build. Not just present.

• Lead immersive workshops across North America

• Facilitate technical modeling sessions

• Build lightweight starter models that demonstrate real decision impact

• Support onboarding and pre-sales enablement

Translate Complexity into Clarity

You’ll take concepts like clustering, optimization, demand sensing, and AI agents, and make them intuitive and actionable.

You’ll help customers understand not just what the system does, but how to think with it.

Scale Learning

• Develop repeatable training modules and playbooks

• Build structured product curricula

• Integrate new AI capabilities into enablement

• Continuously refine content based on field feedback

We’re building a learning engine, not decks.

Who you are

You likely have 8+ years of strong experience in demand, supply, inventory, or network planning.

More importantly:

• You build: models, tools, frameworks, systems

• You’re excited about both optimization-based AI and agent-driven AI

• You’re comfortable leading executives and going deep technically

• You balance deep work with a fierce desire to communicate clearly

Bonus:

• Experience with optimization or AI-driven planning tools

• Experience training enterprise customers on complex platforms

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Location: Hybrid - Chicago, US or open to relocation. Some travel (25%+) is required for customer + partnerships training.

Comp: The annual compensation range for this position is $165,000- $185,000 base cash. Base cash will be determined based on years of experience, with an additional 20% variable compensation that is earned based on individual & business performance. You will also receive equity in Lyric.