Senior Delivery Lead, HRIS

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

At AFCA, our work supports fairness for Australians and strong systems matter. As Senior Delivery Lead, you’ll play a critical role in delivering a large‑scale ERP transformation that underpins how our people and services operate every day.

This role is accountable for the end‑to‑end delivery of new Human Resources, Payroll and Finance platforms, bridging complex business process transformation with technology delivery. Operating in a regulated environment, you’ll drive modern delivery practices while maintaining strong governance, stakeholder confidence and lasting adoption. This is a 2 year max term contract at AFCA.

What you’ll do

• Own and lead the full delivery of the ERP transformation across HRS, Payroll and Finance platforms
• Translate strategic intent into clear delivery plans, milestones and measurable outcomes
• Establish and lead scaled agile (SAFe) delivery structures, integrated with enterprise governance requirements
• Act as the central integrator across business process redesign, change, data and technology delivery
• Partner closely with HR, Finance, Payroll, Technology and Operations leaders to ensure solutions meet business and regulatory needs
• Lead and coordinate cross‑functional delivery teams, including internal staff, vendors and system integrators
• Manage delivery risks, dependencies, budgets and benefits realisation across a complex transformation program
• Provide clear, proactive communication and assurance to executives, steering committees and governance forums
• Act as a hands‑on change leader, supporting organisational readiness, adoption and capability uplift
• Embed a culture of continuous improvement, accountability and modern ways of working

What you'll bring:

• Proven experience delivering complex, technology‑enabled transformation
• Leadership of large‑scale ERP or core enterprise system implementations (HR, Payroll and Finance experience highly regarded)
• Strong transformation background, spanning business process change and technology delivery end‑to‑end
• Deep experience delivering at scale using Agile and SAFe in enterprise environments
• Comfortable operating in regulated or highly complex organisations
• Experienced leading blended delivery models across internal teams and vendors/system integrators
• Hands‑on leader with strong execution discipline and outcome focus
• Confident and influential stakeholder manager, including at executive level
• Brings strong risk, dependency and issue management capability
• Clear communicator who simplifies complexity and builds trust
• A resilient, pragmatic change leader who brings people through transformation, not just systems live

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.