Senior Deal Desk Analyst

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

About the Role

Pantheon is scaling thoughtfully, and we want you to be a key player in our business transformation. As a Senior Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting, acting as a strategic partner to ensure scalable growth for the entire business. You are a strategic business thinker with excellent communication and collaboration skills, thriving in a fast-paced, dynamic environment. This position reports to our Senior Deal Desk Manager.

In this role, you will own and optimize the deal approval process, including complex deal structuring and accelerating deal closures. You will partner closely with sales and customer success leadership to identify customers' critical business issues and lead the structuring of transactions that align with both client requirements and customer needs. You will also serve as a senior resource on the Deal Desk team, mentoring teammates and driving process improvements that scale with the business.

What You’ll Do

• Serve as a trusted strategic adviser to Sales on Enterprise deal-related matters, including high-value, multi-year, and non-standard transactions.

• Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning — acting as the escalation point for the most complex or high-impact deals.

• Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels. Identify patterns in exceptions and recommend policy updates accordingly.

• Own the queue and approval process for sales orders, escalating as required and refining escalation frameworks to improve speed and clarity.

• Work closely with Sales Management, Finance, Legal, and Support teams to influence deal strategy and shape commercial terms.

• Champion best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues and leading cross-functional initiatives to resolve them.

• Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency. Present insights and recommendations to leadership to inform pricing strategy and deal governance.

• Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices. Develop and maintain training materials and documentation.

• Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines. Proactively flag risks and propose guardrails for new deal models or go-to-market motions.

• Mentor and support Deal Desk team members, providing guidance on deal review, process adherence, and professional development.

What you Bring to the Table

• 5-8 years of sales, finance, or operations experience, with at least 3 years in a Deal Desk or similar commercial operations role

• Proven track record of executing and managing complex software deals through the full order lifecycle, from initial structuring through approvals, negotiation and close — including multi-product, multi-entity, or channel/partner deals

• Detail oriented with the ability to multitask and prioritize at times of high volume while maintaining a strategic, big-picture perspective

• Expert-level understanding of quote-to-cash processes and contract lifecycle

• Strong written and verbal communicator with the ability to collaborate effectively in a remote-first environment and influence senior stakeholders

• Easy to work with — with a positive, collaborative attitude — you take the work seriously but not yourself!

• Proficiency with Salesforce, CLM tool(s), CPQ tool(s) — with experience optimizing workflows or building reporting within these systems

• Experience mentoring or informally leading teammates is a plus

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan

• Flexible time off, sick days, and 13 paid holidays

• Comprehensive medical insurance including Health, Dental, and Vision

• Paid parental leave (plus fertility, adoption, and other family planning benefits)

• In-office workspace

• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development

• Events and activities both team-based and company-wide that inspire, educate, and cultivate

The base salary range for this role is as follows: $83,000 - $102,000.00 USD

Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact [email protected]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-Verify will be used to confirm your identity and employment eligibility, as required by the U.S. Department of Homeland Security.

Visa sponsorship is not available at this time.

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