Senior Data Analyst (CX)

Confidential

Remote job permanent

Posted: May 11, 2026

Quick Summary

We are looking for a Senior Data Analyst (CX) with excellent analytical and problem-solving skills to join our team in Poland. The role involves working with large data sets to identify trends and insights, and developing data visualizations to communicate insights to stakeholders. Key skills required include experience with data analysis, SQL, and data visualization tools.

Required Skills

Job Description

Location: Poland, remote

Salary: 20.000 - 24.000 net PLN B2B or 16.600 - 19.900 PLN gross UoP

Contract type: temporary (18-month, potential for permanent position)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

About the role:

By joining the Data Team as a Senior Data Analyst, you will become a crucial member of our 11-person team. You will work closely with our talented Data Analysts, Engineers and CX specialists to ideate, build, and refine data solutions for both reporting but what’s more important - recommendation engines which enable our CX department to focus on the most important customers and help them to maintain our relationships with them at the highest possible level.

As a Senior Data Analyst (CX) you will:

• Support managers from the CX team (sales, customer success) in analyzing quantitative data; formulating correct business questions and hypotheses and conducting analyses that help to validate them

• Take a vital part in the project related to detecting upsell opportunities

• Maintain and develop reporting for our Tidio+ customers

• Develop simple dashboards

• Educate key stakeholders in the field of CX analytics

• Take care of CX analytics tools needed to properly analyze our efforts in cooperation with our Data Engineers

• Proactively analyze data to give recommendations on further development’s direction and improvements

• Take part in long-term projects aimed at improving CX processes

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?