Senior Customs Entry Writer

Company: Alliance Customs Clearance

Job Title: Senior Customs Entry Writer

Job Responsibilities:

Serves as the customer service liaison between the company and the customer(s)

Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers

Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases, and reports

Track and trace shipments

Communicates and corresponds with CBP and the various PGAs to resolve routine issues.

Cross-trains in additional responsibilities.

Handles confidential information.

Has experience specific to client submission requirements and clearance of specific commodities

Opens files, enters notes, information, and document requests in corporate systems

Reviews documentation or issues documents to meet government regulations and carrier regulations

Convert and verify shipment weight, volume, and foreign currency

Sends information/document requests to the company's employees, suppliers, service providers, and/or U.S. government agencies as needed

Communicates with specific offices, departments, and teams on all issues affecting customs brokerage

Ensures compliance with FDA, EPA, USDA, etc.

Maintains communication with customers, carriers, and vendors

Coordinates shipments from airline, ocean piers, and CFS (container freight station) to customer/consignee destination

Coordinates pick-ups and invoices files

Stays up-to-date on regulations, laws, and guidelines. Acts as a resource to internal and external clients.

Handles accounting processes accurately and in a timely manner

Performs additional duties as assigned by management.

Required Qualifications:

3+ years of experience in customs brokerage

Previous logistics experience

Proficiency in Microsoft 365

Preferred Qualifications:

Experience in  Cargowise

Experience working at a CHB firm

Competencies:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against the standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and has a well-defined ability to work independently; meets deadlines and handles large volumes of work.

Expected hours: 40 per week

Schedule:

8 hour shifts

Monday to Friday

Ability to Commute:

Wood Dale, IL 60191 (Required)

Work Location: In person

Benefits:

WHAT WE OFFER:

Offering a competitive salary (based on experience).

Competitive commission plan.

Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options.

Company offers a 401(k) program and company match for eligible employees.

Opportunities for career advancement and continued professional development.

A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.