Senior Customer Technical Support- Property & Accounting SaaS

Confidential

Stellenbosch, Western Cape Hybrid permanent

Posted: February 27, 2026

Job Description

Title: Senior Customer Support Agent
Location: Fully Remote- Western Cape, South Africa
Working Hours: Monday to Friday, UK business hours (8am–5pm / 9am–6pm UK time)
Salary: R45,000-R50,000 per month

About Blocks Online

Blocks Online is a UK-based IT company providing a suite of web-based software (“SaaS”) to Property Management companies and Managing Agents. We are growing rapidly and looking for passionate, pragmatic people who thrive on challenges, achieving results and enjoying the work they do.

Role Overview

The Senior Customer Support Agent will provide technical support to customers, assist internal stakeholders, and contribute to process and workflow improvements. This role is fully remote, supporting UK business hours.

Must-Have

3–5 years’ experience in 3rd line customer-facing technical support roles

Strong financial accounting experience, preferably in property accounting

Experience supporting SaaS platforms

Excellent communication skills (written and verbal) and professional phone manner

Strong technical troubleshooting and problem-solving skills

Self-starter, confident, and collaborative in a fast-paced environment

Knowledge of IT standards, service design, or system behavior

Familiarity with web technologies: Bootstrap, CodeIgniter/PHP frameworks, LAMP stack, JavaScript, CSS, Git/Subversion

Experience in developing Statements of Work (SOWs) and supporting SaaS deployments

Key Responsibilities

Provide 1st, 2nd, and 3rd line technical support

Troubleshoot and communicate solutions for financial and property accounting software issues

Participate in or lead onboarding, setup, and training for new customers

Assist in testing and deploying SaaS solutions

Collaborate on best practice support processes aligned with company strategy

Stay current on technology trends and industry best practices

Benefits

Salary: R45,000 – R50,000 per month

Fully remote role supporting UK business hours

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