Senior Customer Success Manager T Cloud Public (m/f/d)

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide.  

We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. 

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

We are looking for a motivated and customer-focused Customer Success Manager to join our T-Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform. 

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities. 

Key Responsibilities 

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention. 

• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions. 

• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration. 

• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings. 

• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira. 

• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management. 

• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship. 

• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar. 

• ITIL Certification 

• Familiarity with documentation and project management tools like Confluence and Jira. 

• Strong communication skills in English verbal and written. 

• Customer-oriented mindset with problem-solving capabilities. 

• Ability to collaborate effectively with multiple teams and stakeholders. 

• Proactive attitude and eagerness to learn and grow within the role. 

• Prior experience is a plus but not mandatory; this role is designed for growth. 

What do we offer you?  

Work environment & flexibility  

• International, dynamic and collaborative environment   
• T-Social: social initiatives (sports, community, health, ...)  
• Hybrid work model (remote/on-site)   
• Flexible working hours   

Growth & development  

• Customized training: access to Coursera to learn whatever you want, whenever you want  
• Weekly language classes (English & German)   
• International Mentoring Sessions & Experience Days  

Compensation & benefits  

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)   
• Telemedicine  
• Life and accident insurance   
• Social fund   

Wellbeing & time off  

• 26+ working days of vacation per year   
• Free access to specialist services (medical, legal, wellness)   
• 100% salary coverage during medical leave 

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.