Senior Customer Success Manager

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Grow With Us

We are looking for a full-time, dedicated, and passionate Senior Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States.

This is a full-time, office-based role requiring presence 5 days a week to foster close collaboration with cross-functional teams — Monday, Tuesday, and Friday at the Menlo office, and Wednesday and Thursday at the San Francisco office.

Day in the Life

• Build strong relationships with key stakeholders at mid-market accounts

• Onboard new customers and ensure a smooth implementation of payroll and workforce tools

• Serve as a product expert—helping customers with best practices in hiring and payroll

• Renew books of business and in cases of expansion, partner with the Growth AE

• Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation

• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience

• Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Who You Are

• 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company

• Deep familiarity with payroll processing, labor law compliance, or benefits administration

• Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders

• A proactive mindset with strong project management and organizational skills

• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

• Must be willing to report to the office for up to 5x a week

What We Offer

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses

• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career

• Competitive salary and equity

• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents

• In-office amenities and stocked kitchen

• 401K Plan

• Pre-tax commuter benefits

• Learning/development stipend

• Unlimited PTO

Salary Range

In compliance with the California Pay Transparency Law, the base salary range for this role is between $100,000 - $120,000 OTE in San Francisco. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b

• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/

• https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.