Senior Customer Success Manager

Strength in Trust

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

Your Mission

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Lead engagement with a portfolio of high-value accounts

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Develop and execute strategic account plans to drive customer value, growth, and retention

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Serve as a trusted advisor to customers, providing industry insights and best practices on navigating the OneTrust ecosystem

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Lead complex customer engagements and navigate challenging situations

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Mentor junior team members and contribute to team strategy

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Collaborate with cross-functional teams to improve product offerings and customer experience

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Identify and drive adoption of new products, use cases and services within existing accounts

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Play a key role in the renewal and upsell process for strategic accounts

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Design and implement value realization frameworks for different customer segments

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Conduct in-depth value analysis sessions with key stakeholders to uncover and articulate business impact

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Lead value-based discussions to drive product adoption and expansion

Key Attributes

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Strategic thinker with the ability to see the big picture and drive long-term value

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Strong leadership and mentoring skills

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Strong analytical skills with the ability to translate data into actionable insights

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Highly effective communicator and relationship builder at all levels

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Proactive and innovative in finding solutions to complex customer needs

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Ability to connect product usage to business outcomes

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Ability to travel up to 30%

Required Skills and Experience

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Bachelor’s degree or equivalent work experience

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5-8 years of experience in customer success, account management, or related role

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Consistent track record to collaborate and build and expand positive customer relationships

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Excellent communication skills, including the ability to chair meetings with executives

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Solid understanding of privacy, security, or data governance landscape

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Proven track record of growing high-value customer relationships

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Strong business acumen and ability to align customer goals with product capabilities

• Fluent in Italian

Preferred Qualifications

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Advanced knowledge of success methodologies, solutions, and AI tools

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Proven track record of quantifying and communicating customer value

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Advanced understanding of privacy, security, or data governance concepts

Expected Results within 6 Months

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An in-depth understanding of our products capabilities, standard use cases and services offerings

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Self-sufficient management of assigned customers

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Detailed success plans, including business objectives and adoption plans

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Established customer relationships including key executives

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High accuracy on renewal risk forecasting

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Completion of value assessments and / or customer stories

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Successful attainment of Certified Information Privacy Manager (CIPM) certification from the IAPP

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube

• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.