Senior Customer Success Manager (m/f/d)

About Us:
At Data Space Solutions, we are on a mission to enhance digital capabilities through seamless connectivity, empowering businesses and industries with secure, interoperable, and efficient digital solutions. As a BASF Group company, we bring trust, expertise, and deep industry knowledge in the automotive and chemical sectors. Our cutting-edge platforms, including CONXIFY and Path.Era, drive sustainable growth, transparency, and resilience across value chains.

Your tasks:
We are looking for a dynamic Customer Success Manager to join our team. In this role, you will play a pivotal part in ensuring customer satisfaction, engagement, and retention by fostering strong relationships and providing top-notch support. You will be the trusted advisor for our clients, helping them unlock the full potential of our digital solutions.
Key Responsibilities
• Customer Onboarding & Adoption: Guide customers through the onboarding process, ensuring a seamless transition and effective utilization of our solutions.
• Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as the primary point of contact.
• Proactive Support: Monitor customer usage and proactively address any challenges to ensure optimal experience and satisfaction.
• Training & Enablement: Conduct training sessions and develop resources to help customers maximize the value of our platforms.
• Feedback & Continuous Improvement: Gather customer insights and collaborate with internal teams (Product, Sales, and Engineering) to improve product offerings and user experience.
• Retention & Growth: Identify upselling and cross-selling opportunities to drive business growth while ensuring customer success.
• Data-Driven Approach: Leverage data analytics to measure customer engagement and success metrics, making informed recommendations for improvements.

Your profile:
• Bachelor's degree in Business, Engineering, IT, or a related field.
• 3+ years of experience in customer success, account management, or a related role in SaaS, digital solutions, or technology-driven environments.
• Strong understanding of digital platforms, regulatory compliance solutions, and data ecosystems such as Catena-X.
• Excellent communication, presentation, and problem-solving skills.
• Ability to build relationships with stakeholders at various levels within customer organizations.
• Proficiency in CRM tools and customer success platforms.
• A proactive, data-driven, and customer-focused mindset.
• Should be based in Germany
• Very good knowledge of English and German mandatory. Chinese is an added advantage.

Why us?:
• Be part of an innovative, newly founded company that is shaping the future of digital ecosystems.
• Work in a fast-growing, tech-driven environment within a globally trusted BASF Group company.
• Opportunity to collaborate with top-tier clients in the automotive, chemical, and manufacturing industries.
• A supportive, flexible, and inclusive workplace that values professional development.
• 100% remote work within Germany (primary residence in Germany is mandatory)
• 25% of the Deutschlandticket will be sponsored in form of a jobticket

Interested?:
If you are passionate about driving customer success in a digital-first world, we want to hear from you! 
Join us in building digital ties for green growth!