Senior Customer Success Manager, Application Partnerships

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.

About the Team & Opportunity

Clever is looking for a senior-level, mission-driven Customer Success Manager to drive the adoption, retention, and strategic growth of our products across a diverse portfolio of enterprise EdTech organizations and application partners. In this role, you will serve as a primary strategic advisor, navigating complex organizational structures to ensure our partners achieve maximum value and scale. You will be directly responsible for the commercial health of your portfolio, proactively managing the renewal lifecycle and identifying opportunities to drive expansion and revenue growth.

You will also serve as the vital bridge between customer needs and Clever’s Product, Sales, Marketing, and Engineering teams, ensuring that partner feedback directly informs our growth and innovation. The ideal candidate is passionate about cultivating deep relationships with executive decision-makers, has a sharp eye for account growth, and thrives in a fast-paced environment where exceptional service drives long-term advocacy.

How You'll Make an Impact

• The problem you’ll solve: You will act as a strategic architect for our global application partners, helping them simplify their tech stacks and overcome integration hurdles through the Clever platform. By building high-trust relationships with technical leads and C-suite executives, you will ensure our tools provide seamless and secure access to their products. Your work removes deployment friction and enables scalable growth for our partners, allowing them to expand their reach and focus on their mission to deliver impactful digital learning experiences to every student and teacher.

• Who you’ll partner with: You will work in lockstep with Marketing, Product, Sales, School Success, and Partner Engineering to align our services with customer priorities, while advocating internally to the Product team to ensure the customer voice shapes our roadmap.

• What success looks like: Success is defined by high net-retention rates, successful contract renewals, and expanded product adoption across your book of business, characterized by strong executive-level relationships and the successful mitigation of churn risks through proactive success planning.

• Key projects you’ll lead: You will build and execute comprehensive account plans for strategic customers, lead executive business reviews to demonstrate ROI, and develop change management frameworks that help our application partners implement new digital learning integrations seamlessly.

What We’re Looking For

Required Skills & Experience (Must-Haves)

• Strategic Account Management: 5+ years of advanced experience in a customer-facing role managing complex enterprise accounts and C-level stakeholders in a SAAS or enterprise environment.

• Growth Mindset: A proven track record of successfully renewing accounts, driving upsells, and deepening product adoption within large organizations.

• Operational Poise: Ability to navigate difficult and complex situations with calm and poise, using data-driven decision-making to enhance the customer experience.

• Strategic Revenue Growth: Experience in high-stakes contract renewals and driving significant upsells through consultative, value-based selling and deep product adoption.

• Executive Presence: Exceptional communication and presentation skills, with the ability to influence C-level executives and map complex stakeholder organizations.

• Consultative Approach: Strong change management and persuasive skills to help large organizations implement technical shifts and adopt new platform features.

• Risk Mitigation: Expert ability to identify and surface churn risks early, using data and customer feedback to inform actionable success plans.

• Communication: Excellent written and verbal skills, with the ability to present complex strategic plans to diverse internal and external audiences.

• CRM Proficiency: Experience using Salesforce or similar CRM tools to track account health and manage a book of business.

• Detail-oriented and results-driven problem solver: You possess exceptional analytical skills and an openness to creative solutions, demonstrating the flexibility and self-motivation required to drive high-impact results in a fast-paced environment.

Preferred Qualifications (Nice-to-Haves)

• EdTech Background: Experience within the EdTech industry, specifically working with Partnerships, at an EdTech Application and/or experience with Clever.

• Travel Flexibility: Ability to travel for conferences, customer visits, and company events as needed.

Clever Benefits & Perks

• A competitive salary

• Flexible Paid Time Off

• Paid Parental Leave

• Top-notch healthcare, vision, and dental coverage for you and your family

• Best-in-class mental healthcare service that supports employees' mental and emotional wellness

• A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more

• A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise

• Annual company and team events to connect with fun, bright coworkers

Salary Transparency

The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between $96,000 and $112,500. For candidates living in NYC and San Francisco, CA, the salary range is between $105,000 to $123,700. All final offers are determined using multiple factors including experience and level of expertise.

Inclusion & Belonging

Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work.

Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email [email protected].

If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.