Senior Customer Service Representative with Italian language

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). When joining Customer Care & Order Operations you will get opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.

Responsibilities may include the following and other duties may be assigned:
We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders

• You record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail
• You execute your tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients
• You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship
• You are a pro-active team player with a distinct drive for execution and results
• You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Required Knowledge and Experience:

• Bachelor’s degree (or at least MBO+)
• Excellent verbal and written communication skills in English and Italian
• 2+ years of experience in customer service and order management
• Computer literacy (MS-Office Outlook, Excel, Word)
• Strong sense of responsibility and flexibility to take on additional tasks when required
• Able to prioritize and work under pressure / cope with stressful situations, customer-focused and service-oriented.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Netherlands: 39,200.00 EUR - 58,800.00 EUR |  

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here