Senior Customer Partner Success Manager

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Are you ready to lead the charge in driving the success of financial institutions on Ripple Payments, Ripple Custody and redefine financial infrastructure? Join us as a Customer Partner Success Senior Manager and be at the forefront of redefining the way businesses create, store, move and exchange value in the digital economy!

As a Customer Partner Success Senior Manager, you will be instrumental in driving the success of our clients and partners in South Africa and Africa broadly. You'll be responsible for developing payment and digital asset custody solutions, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption.

With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Business Development, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins.

WHAT YOU’LL DO:

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.

• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.

• Develop strategic account plans, manage contract renewals, identify and lead cross-sell opportunities

• Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CPE) team

• Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple

• Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

WHAT YOU'LL BRING:

• 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization

• Fluency in English, with French a bonus

• Demonstrable understanding of multi-stakeholder management in complex environments

• Solid understanding of blockchain technology, crypto markets, digital asset custody models and cross-border payments infrastructure

• Experience working in or with African financial markets is highly preferred

• Excellence in building and managing relationships in cross-functional, global teams

• Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire others to achieve ambitious goals through leading by example

• Highly self-motivated, proactive, and comfortable operating in a remote, distributed, fast-paced environment

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders

• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity

• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

• Employee giving match

• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge

• Generous wellness reimbursement and weekly onsite & virtual programming

• Generous vacation policy - work with your manager to take time off when you need it

• Industry-leading parental leave policies. Family planning benefits.

• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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