Senior Customer Implementation Project Manager (B2B Saas) - East Coast, US

Customer Implementation Project Manager (B2B SaaS)

Location: Remote (East Coast U.S.). Hybrid expected from H2 2026.

EnterpriseAlumni is the market leader in Alumni Management Software, trusted by global enterprises such as LinkedIn, Bank of America, and the Royal Air Force. Our platform helps organizations unlock recruiting pipelines, brand advocacy, and business opportunities through powerful alumni engagement technology.

We combine robust enterprise software with a collaborative, people-first culture — where we celebrate success, support work–life balance, and work together to deliver exceptional customer outcomes.

About the Role

We are looking for an experienced B2B SaaS Implementation Project Manager to lead customer-facing projects from kick-off through go-live and beyond. In this role, you will own the successful delivery of our alumni engagement platform for enterprise clients, ensuring each implementation is on time, on scope, and aligned to customer business goals.

You will partner closely with customers, product, engineering, sales, and customer success teams, acting as the bridge between technical capabilities and business value. This role is ideal for someone who is technically confident, highly organized, customer-obsessed, and skilled at managing complex cross-functional projects.

The Customer Implementation Project Manager reports to the VP of Customer Operations.

How You Add Value

For Customers

• Lead customers through the full implementation lifecycle — discovery, configuration, integration, testing, training, launch, and early adoption.

• Translate customer goals into platform configuration and project deliverables.

• Guide customers through best practices for engagement, communication, and long-term programme success.

• Build trusted relationships and provide ongoing project leadership post-launch.

For the Business

• Act as the customer’s voice internally, ensuring product and engineering teams understand needs, risks, and opportunities.

• Work within established governance, compliance, and delivery frameworks.

• Collaborate closely with cross-functional teams to drive consistent, predictable delivery.

Responsibilities

Project Delivery & Customer Management

• Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery.

• Develop and maintain detailed project plans, timelines, and status reports using agile methods.

• Own customer onboarding and platform configuration based on business requirements.

• Deliver training sessions for administrators and key customer stakeholders.

• Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle.

Technical Coordination

• Oversee technical components such as integrations, custom features, data migrations, and special projects.

• Work with product, engineering, and the programme office to coordinate technical workstreams.

• Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch.

• Identify, track, and escalate software bugs or configuration issues in staging and production environments.

Cross-Functional Collaboration

• Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities.

• Provide support to internal teams by explaining product features, configuration options, and customer-specific setups.

• Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics).

Qualifications & Experience

Required

• 3–5+ years delivering customer-facing implementation or onboarding projects in a B2B SaaS environment.

• Strong project management, time management, and prioritization skills.

• Excellent communication skills — written, verbal, and customer-facing.

• Proven ability to manage multiple stakeholders, including enterprise or high-profile clients.

• Demonstrated commitment to exceptional customer experience.

Preferred

• Project management or agile certifications.

• Experience working with JIRA or similar agile tools.

• Familiarity with JSON or similar data formats.

Why Join Us

• Join a fast-growing, category-leading SaaS company working with world-class brands.

• Be part of a high-performing global Customer Operations team.

• Make direct, visible impact on customer success and product adoption.

• Work in a collaborative, inclusive, and people-first culture.

Our values — People First, Customer at Our Core, Think Commercially, One Team, Own It, and Urgency — define how we operate and how we succeed together.

How to Apply

Submit your resume (in English) along with a brief cover letter explaining why you’re a great fit for this role.

EnterpriseAlumni is proud to be an equal-opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

Be sure to follow us on LinkedIn to understand more about this opportunity, our clients and the topics that matter in our industry: https://www.linkedin.com/company/enterprisealumni/

No recruiters, please.