Senior Customer Delivery Manager

TL;DR

Be the strategic bridge between customer executives and technical delivery teams

Own delivery outcomes while building the methodology that scales us

Post-Series A startup. Montreal-based. Hybrid (Tues–Thurs downtown)

The Mission

Maxa AI has solved the hard technical problem: transforming fragmented ERP data into CFO-trusted insights in weeks instead of months. We have the product, methodology and the technology. 

What we need: Someone who helps us operationalize this at scale, i.e. deliver flawlessly across multiple customers while making each delivery easier than the last.

You'll be embedded with customers and teams: facilitating discovery workshops, reviewing technical artifacts, unblocking engineers, and teaching everyone our structured delivery approach.

What You'll Do

Drive Strategic Customer Relationships

Partner with Account Leads to identify expansion opportunities and navigate commercial discussions.

Act as the customer's trusted advisor; you’re the person they call when they need to understand what's possible.

Translate customer business outcomes into scoped delivery work.

Manage difficult conversations: scope changes, timeline pressures, technical limitations.

Deliver Customer Implementations

Ship Maxa's product with an exceptional customer experience that makes clients advocates

Own the entire delivery cycle and lead multiple concurrent projects from kickoff to production

Orchestrate cross-functional teams (Business Analysts, Analytics Engineers, BI Developers, DevOps) like a conductor leading an orchestra

Scale Through Continuous Improvement

Capture reusable patterns in our Playbook and turn every delivery into training data for the next

Experiment boldly with AI and automation and find the workflows that 10x delivery speed

Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT 

You're the Right Person If...

Must-Haves

✅ Client relationship mastery: You’re a storyteller, have managed C-suite expectations and navigated tough escalations

✅ Technical fluency that earns engineers' respect: You can debate data models, challenge technical decisions with specificity, and understand table structures—not just high-level processes

✅ Comfortable in technical architecture discussions: You don't need to code, but you can hold your own in engineering war rooms and won't get steamrolled by technical teams

✅ Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R)

✅ 5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services)

✅ Strong PMO fundamentals but you adapt frameworks to reality, not force reality into frameworks

✅ Bilingual (French & English)

Superstar Differentiators

🚀 You're a professional listener: You extract what customers actually need, not just what they say they want.

🚀 You translate in both directions flawlessly: CFO language → technical specs, AND technical constraints → business implications

🚀 You ask the clarifying question that saves 3 weeks of rework: "When you say 'gross margin,' do you mean product-level contribution margin or fully-loaded segment profitability?"

🚀 You obsess over operational excellence; you see patterns across projects and ask "how do we standardize this?"

What We Offer

Competitive base salary (aligned to seniority; this is a newly created role)

4 weeks vacation year one, 5 weeks thereafter

RRSP contribution after 3 months

On-site chef: three-course lunches for $12

Stock options in a post–Series A high-growth AI company

Define delivery standards for enterprise AI

We care about capability and curiosity, not résumé perfection. You might not be ticking every box? Apply anyway! 🚀Passion and curiosity go a long way!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.