Senior Customer Assurance Analyst

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Role Summary

The Senior Customer Assurance Analyst for Kong AI products is responsible for leading customer-facing security and compliance assurance activities while actively contributing to the development of strong, secure, and compliant AI offerings across Kong’s product portfolio.

This role acts as a product-aligned Subject Matter Expert (SME) for Kong AI products, supporting customer assurance requests, audit readiness, and cross-product collaboration. The role partners closely with Engineering, SRE, Product, Compliance, and Legal teams to ensure that AI capabilities are designed, implemented, and communicated in a way that meets customer trust expectations and regulatory requirements.

Key Responsibilities

• Individual Contributor role with high ownership and customer-facing responsibility

• Serve as the primary Customer Assurance point of contact for Kong AI products and offerings.

• Support all customer assurance requests, including Security questionnaires, Due diligence inquiries, AI-related security and compliance questions.

• Attend customer calls as needed to explain Kong’s security posture, AI controls, data handling, and compliance practices.

• Provide clear, accurate, and customer-friendly responses tailored to AI use cases and risks.

• Act as a security and compliance advisor to Product and Engineering teams building Kong AI capabilities.

• Contribute to the design and evolution of AI features by:

• Providing guidance on secure-by-design and compliance-by-design principles

• Ensuring AI-related risks (e.g., data access, logging, third-party model usage, isolation, access controls) are appropriately addressed

• Help ensure AI offerings meet enterprise customer expectations for security, compliance, transparency and trustworthiness

• Proactively surface customer feedback and assurance insights to influence AI product improvements.

• For customer requests involving two or more Kong products (e.g., Kong AI with Kong Konnect or Enterprise Gateway), collaborate with other product SMEs to deliver coordinated, consistent and high-quality assurance responses.

• Ensure alignment of AI-related assurance responses with Kong’s overall security and compliance posture.

• Cater to audit evidence requirements for Kong AI products.

• Work closely with the Compliance Program Manager to ensure ongoing audit readiness for ISO 27001, SOC 2 Type II and any other compliance frameworks in the product roadmap.

• Support external audits by validating AI offerings related controls, documentation, and evidence.

• Assist in identifying and remediating gaps related to AI security, data protection, and compliance.

• Drive the implementation of security and compliance best practices across Kong AI products.

• Ensure AI-specific risks (e.g., data handling, access control, logging, model interaction, third-party dependencies) are addressed through appropriate controls.

• Partner with Engineering and Product teams to ensure controls are embedded into product design and operations.

• Participate in and promote cross-training initiatives across Kong products.

• Share AI product knowledge with other Customer Assurance SMEs.

• Foster strong cross-functional and cross-product collaboration to reduce resource dependency and strengthen overall assurance capability.

Required Qualifications

• Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience.

• 5-8 years of experience in security, compliance, GRC, or customer assurance roles supporting customer-facing security and compliance engagements

• Experience with AI security, responsible AI, or model governance

• Familiarity with frameworks such as NIST, GDPR, CSA STAR

• Certifications such as CISSP, CISA, CRISC, or ISO 27001 Lead Implementer/Auditor

• Experience with API management, developer platforms, or infrastructure security

• Experience working with SaaS and cloud-based products, preferably involving AI or data-intensive systems.

• Strong knowledge of compliance frameworks, including ISO 27001, SOC 2 Type II

• Understanding of security controls in AI-enabled and SaaS environments.

• Familiarity with data protection, privacy, and secure system design principles.

• Familiarity with API platforms, cloud-native architectures, or AI-related services

• Excellent written and verbal communication skills.

• Proven ability to collaborate across Security, Compliance, Engineering, Product, Legal, Sales, and Customer Success teams.

About Kong:

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.