Senior Customer Architect- Sr DevOps Engineer

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$570M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

As a Senior/Staff Engineer on our Adoption Engineering team, you will be essential in designing, implementing, and supporting Harness reference architectures for our commercial customers. You’ll collaborate closely with cross-functional teams, including developers, technical program managers, and account teams, to ensure our customers are on boarded onto Harness within 3-4 days and can quickly realize its value.

About the role

• Work directly with customers to plan their onboarding and adoption, addressing technical questions and coordinating with engineering to resolve any issues.

• Create and regularly update onboarding and adoption playbooks.

• Collaborate with engineering teams to escalate and track issues, ensuring timely updates for our customers.

• Manage the support queue while meeting support SLAs.

• Implement and optimize CI/CD pipelines for the continuous integration and deployment of cloud applications for customers

About you

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Began your career as a software developer, with experience in Java or Golang.

• Proven experience as a DevOps engineer.

• Strong understanding of cloud-native architectures, microservices, and containerization (Docker, Kubernetes).

• Familiarity with infrastructure-as-code tools such as Terraform or Cloud Deployment Manager.

• Experience with CI/CD concepts and tools.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in a distributed environment.

Work Location

• Bangalore

What you will have at Harness

• Competitive salary

• Comprehensive healthcare benefits

• Flexible work schedule

• Flexible Time Off and Parental Leave

• Monthly, quarterly, and annual social and team building events

• Monthly internet reimbursement

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code

• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation

• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal

• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare

• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.