Senior Credit Controller

About the role

Insite Energy is looking for a Senior Credit Controller to lead our approach to managing and reducing resident arrears across heat network consumption debt.

This is a role where financial stewardship meets empathy. You’ll combine strategic oversight with hands‑on engagement, ensuring residents receive fair, supportive, and effective debt management while safeguarding our clients’ interests.

What you’ll do

Lead and improve resident debt‑recovery processes.

Manage the full arrears lifecycle, including complex and high‑risk cases.

Work closely with billing teams to ensure accuracy and support recovery.

Create fair, affordable repayment plans and identify vulnerable residents early.

Produce performance reports and analyse arrears trends to shape strategy.

Build positive relationships with residents and set up payment plans directly.

Collaborate with clients, Ofgem, and support agencies.

Ensure compliance with legislation and oversee legal documentation when needed.

Lead and develop a small future team, setting KPIs and coaching on best practice.

Location and working hours

Full-time position (37.5 hours per week).

Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.

What you’ll bring

Experience in B2C resident debt management and sensitive conversations.

Knowledge of housing law and pre‑action protocols.

Strong negotiation, communication, and analytical skills.

Proficiency in Excel and excellent written communication.

Experience supervising or leading a team.

Desirable

Social housing experience, knowledge of heat networks/Ofgem, safeguarding awareness, and credit management qualifications.

Who you are

Empathetic, resident‑focused, and confident in decision‑making.

A clear communicator who builds trust.

Resilient, proactive, and passionate about improving resident outcomes.

Benefits

Salary:  Competitive salary, based on knowledge, skills and experience.

Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme: Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events: Regular company social events, including an annual Summer Party and Christmas Party.

This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating.  With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values: 

Community

Innovation

Excellence

Sustainability