Senior Credit Controller

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our head office at 5 Howick Place, London.

Working alongside our Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have plenty of contact with our high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

• Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice
• Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices
• Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control
• Partner with key stakeholders and present reports to them regularly
• Ensure all forms and related documentation comply with company policies and regulatory requirements
• Act as a first point of escalation on issues flagged by the team or business stakeholders
• Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval
• Monitor and resolve shortfalls and unallocated cash throughout the month
• Review pending refunds to ensure week-on-week progress
• Handle first-stage troubleshooting for card payments and send manual payment links where needed
• Action chargebacks as required and participate in testing for new product launches
• Identify and implement creative ways to enhance credit control processes and procedures
• Collate event feedback and drive action points with relevant teams
• Train temporary team members on credit control processes and procedures

What Makes This Role Special

• Be part of a truly global company with operations across continents
• Work on a variety of products and brands in a fast-paced environment
• Opportunity to travel to exciting global events and exhibitions
• Develop your career within a diverse, market-leading organization

• Proven experience in credit control, you should be able to evidence great commercial performance against metrics and targets.
• Strong understanding of compliance and regulatory requirements related to credit control
• Experience working with multiple product ledgers
• Excellent attention to detail and organizational skills
• Strong communication skills, both written and verbal
• Confident working with financial data and reporting, financial systems and software
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
• Ability to work independently and as part of a team
• Confidence presenting to senior stakeholders
• Commercial awareness

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here.