Senior Credit Analyst, Financial Health

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍Cardiff, London or Remote (UK) | 💰 £76,500 to £103,500 + Options + Benefits | Data Team, Borrowing

Our team:

Our Borrowing business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit.

We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ❤️

The primary goal of our Financial Health team is supporting customers tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

With your experience of developing credit risk strategies for collections and recoveries, you'll help to devise strategies that engage our customers and help them to get back to a sustainable financial position. You will be responsible for supporting the impact assessment of new financial health treatments and forecasting arrears portfolio movements across all of our products (Flex, personal loans and overdrafts). You will work with colleagues across Borrowing, Finance and Operational teams to make sure we are delivering value to our customers and the business through our Financial Health product offering.

Your day-to-day:

• Working on initiatives to improve our portfolio health by engaging and rehabilitating customers in financial difficulty

• Supporting the design and roll-out of financial health strategies by finding patterns in the data and translating these into insights

• Design and monitor impact assessment and forecasting models for financial health activities (payment plans, promises, customer engagement pre-arrears and in arrears)

• Developing, maintaining and monitoring our credit models to assess net present value of arrears cohorts / segments to drive strategic business decisions

• Working alongside people from engineering, marketing, product, risk and control to design and deliver product changes

• Supporting the design and roll-out of new products and customer journeys

• Assessing how the arrears portfolio will perform over time across products. Work with the Capital Impairment Forecasting team to input into budget and forecast on the arrears portfolio and ensure accurate forecasting.

• Work with Operational teams to ensure accurate forecasting of Financial Health activities and related capacity requirements.

Locations & flexible working:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if:

• You have experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts, etc.) with exposure to managing customers in financial difficulty

• You have an understanding of how the unsecured retail lending market works especially for distressed portfolios with customers in potential financial difficulty

• You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.

• You have a working understanding of the regulations that apply to lending in the UK, especially Consumer Duty.

• You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers

• You are a strong communicator, able to cut through complex problems and articulate decision points

• You have some experience in project management and coordination across teams

• You work well collaborating in a team with diverse skill-sets

• You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo

We're on the look out for L40 Credit Analysts at the moment, you can read more in our Data Progression Framework

The interview process:

Our interview process involves 4 main stages:

• Recruiter call

• Initial call

• Take home task

• Final stage (x3 interviews) consisting of a case study, role specific interview and values interview

Our average process takes around 3-4 weeks but we will always work around your availability.

What’s in it for you:

💰£76,500 to £103,500 + stock options + benefits

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-LG1 #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊