Senior Coordinator Roadside Operations (m/f/d)

We are looking for a proactive and detail-oriented Agent Roadside Operations (m/f/d) to strengthen our European Roadside Initiative at SIXT. In this role, you'll take ownership of operational control, ensure quality assurance, and manage rapid escalations to keep our roadside services running smoothly. You will work cross-functionally with internal departments and collaborate with external partners to continuously monitor live assistance cases and global partner performance, while also supporting our After Claims Customer Service team. If you thrive in a fast-paced environment, enjoy taking responsibility, and are passionate about driving operational excellence, Join Team Orange!

YOUR ROLE AT SIXT

• You ensure real-time service quality control by continuously monitoring ongoing assistance cases and partner performance
• You drive operational efficiency and take ownership of escalation management to secure smooth service delivery
• You contribute to an outstanding customer experience by proactively identifying improvement opportunities
• You support and coordinate after claim handling processes in close collaboration with relevant stakeholders

YOUR SKILLS MATTER

• Background Customer service experience with a strong focus on Roadside Assistance
• Analytical Skills Strong analytical and technical mindset; experience with fraud detection systems is a plus
• Organizational Skills Proactive working style with a clear customer-first approach
• Technical Skills Comfortable working with cross-functional data, dashboards, and reporting tools
• Working Style You thrive in a flexible work environment, are comfortable working in a 24/7 shift model, and appreciate the option to work remotely or from our office during day shifts.
• Language Skills Fluent English skills; additional languages such as French, Italian, or Dutch are a plus

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!