Senior Conversational Designer

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role
We’re reimagining how people interact with MYOB through natural language and AI. As a Conversational Designer (AI Experiences), you’ll craft the words, tone, and flow that shape how customers talk to, and through our AI experiences.

You’ll design intuitive, trustworthy, and human conversations. You will work will span chat interfaces, and in-product assistants to micro-prompts and AI explanations. You will run discovery and work closely with our research and data specialists on measurement and the design of experiments based on customer behaviour to help us continuously shape and refine our AI models.
You’ll work alongside designers, researchers, and engineers to turn complex technology into clear, empathetic dialogue that feels uniquely MYOB.

The Skills you need:
Proven experience in UX writing, content design, or conversational AI.
Strong writing craft: clarity, brevity, empathy, inclusivity, and technical precision.
Experience designing conversational or AI-driven experiences (chatbots, assistants, or adaptive interfaces).
Understanding of UX and interaction design principles.
Familiarity with Figma, Miro, and prototyping tools (e.g. Voiceflow, Botmock, or similar).
Exposure to prompt design, natural language generation, or LLM-powered products a plus.
Collaborative mindset: thrives in cross-disciplinary environments (design, research, product, engineering).

Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.