Senior Conversational AI Solution Architect

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Manager

Job Description & Summary

Reporting to the Director of Solutions Architecture, within our Products & Technology organization, the Senior Conversational AI Solution Architect will provide the opportunity to invest in new business models that leverage our knowledge and design technology solutions for the growing digital market. Each new solution focuses on data-driven platforms or other intellectual property-based solutions that leverage emerging technologies and new business models with a primary focus on Conversational AI (voice + chat). Through the process of designing new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.

The Opportunity 

As a Senior Conversational AI Solution Architect at the Senior Manager level, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: 

• Solution the development of AI projects executed by Development teams    
• Provide technical guidance regarding tools, frameworks, and platforms specifically for conversational AI and real-time voice experiences  
• Design and optimize Azure application and infrastructure architectures to support scalable, secure, low-latency conversational systems  
• Lead the development and deployment of AI solutions, with emphasis on voice-enabled conversational agents and enterprise integrations  
• Architect real-time voice conversation experiences, including streaming audio pipelines, turn-taking, interruption/barge-in, and session lifecycle management
• Define architecture patterns for conversation orchestration, tool integrations, and knowledge grounding to support task completion and accurate responses
• Be actively involved in business development activities to identify and research opportunities on new/existing clients  
• Support the Enterprise Architecture processes  
• Shape and deliver digital products to meet clients' expectations  
• Assist Enterprise Architects in assessing technology solutions and participate in business development activities 
• Supervise and support Vendor’s developers 
• Execute periodical code reviews 

What You’ll Bring

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Bachelors or Masters degree in Computer Science or Engineering   
• Azure (Solutions Architect or Developer) and Microsoft Development Certifications preferred 
• Have worked extensively in large scale software solution implementations with hands-on experience   
• Knowledge and expertise regarding solutioning AI initiatives 
• Proficiency in Azure services and tools like Azure DevOps  
• Exposure to working with leading Azure AI technologies like Azure AI Foundry and Azure AI Speech (including voice-enabled solution patterns)  
• Agent orchestration, tool/function calling, workflow design, and resilient fallback patterns  
• Knowledge grounding (RAG), enterprise search/indexing, evaluation and quality measurement  
• Conversational AI (Voice) stack expertise across Azure AI Foundry and Azure AI Speech (WebSocket event model, turn detection, audio enhancement, session controls), including real-time speech/audio.  
• Real-time voice fundamentals in low-latency async/event-driven architectures (WebSockets/WebRTC) and telephony/voice channel integration  
• AI development frameworks and their deployment on Azure  
• Building scalable AI assets that can be utilized through low / no-code platforms such as Copilot Studio  
• Service-oriented, event-driven, and microservices architectures and knowledge regarding AI technologies is highly desirable 
• This role does not require professional engineering licensure and is not classified as a formal engineering position under provincial regulatory definitions. While individuals with a P.Eng designation are welcome to apply, the responsibilities of this role do not involve the practice of professional engineering as defined by applicable legislation 
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer  

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $137,600 - $187,600. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Coaching and Feedback, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD) {+ 54 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).