Senior Content Author - Contentful

Who we are: 

We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.

Job purpose:

We are looking for a Senior Content Author with proven expertise in Contentful to lead and execute editorial operations for digital experiences. You’ll manage complex content workflows, collaborate across teams, and ensure consistent, high-quality content aligned with digital marketing objectives.

Job details: 

Location: Remote (open to candidates based in Costa Rica, Mexico, Colombia; must be able to work on a UTC-6 schedule)

Schedule: Monday to Friday, 8:00 a.m. - 5:00 p.m. (UTC-6)

Job Type: Fixed-term, full-time position (approximately 1 month) with potential for extension

Language Proficiency: Professional proficiency in Spanish and English (C1 reading, writing & conversation)

Availability: Immediate availability preferred

Key Responsibilities:

Operate as a Contentful subject matter expert, managing structured content workflows including content model usage, entry creation, asset linking, versioning, localization, publishing, and QA.

Drive consistency, scalability, and editorial quality across multi-format digital content (e.g., landing pages, articles, guides, in-app copy, and email modules).

Collaborate with content strategists, developers, UX designers, and SEO teams to ensure content structure supports both user experience and business objectives.

Use Contentful’s environment and localization features to manage multi-language, multi-market content pipelines.

Leverage structured content to enable omnichannel publishing through APIs (GraphQL/REST), supporting headless front-end architectures.

Maintain and evolve editorial documentation: content models, naming conventions, field validations, governance rules, publishing SLAs.

Enforce brand consistency and SEO optimization at the structural level: fields, metadata, tagging, and taxonomy.

Troubleshoot issues related to rendering, formatting, broken references, or integration failures with frontend or API endpoints.

Train, support, and onboard internal stakeholders or external contributors in Contentful’s authoring interface, permissions model, and best practices.

Monitor content pipeline health and proactively flag risks or blockers across Contentful environments or workflow transitions.

Required Academic Background:

B.S. in Computer Science or related technical discipline, or equivalent practical experience.

Required Skills and Experience:

5+ years in digital content production, editorial operations, or structured content authoring roles.

Demonstrated professional use of Contentful, including content modeling, entry creation, asset management, publishing workflows, localization, and environment control.

Experience using Contentful’s API capabilities (GraphQL/REST) in collaboration with development teams.

Understanding of headless CMS principles: separation of content and presentation, reusability, structured taxonomy.

Experience with AEM (Adobe Experience Manager) authoring: page creation, component use, and content QA.

Familiarity with additional CMS platforms such as WordPress, Sitecore, Contently, Webflow or similar.

Understanding of localization workflows and translation-ready content structures.

Basic SEO and UX writing best practices.

Experience managing freelance writers or external vendors.

Familiarity with content governance models and taxonomy frameworks.

Basic HTML/CSS skills for troubleshooting content rendering issues.

Solid grasp of SEO and UX writing principles applied to structured content.

Experience managing freelance writers or external content contributors.

Familiarity with content governance frameworks: tone of voice, scoring models, brand style guides.

Competent in content QA, metadata management, and editorial performance tracking.

Exposure to Agile content production methodologies (Kanban/Scrum)

Proficiency with collaboration tools (Google Workspace, Slack, Jira, Confluence, etc.).

Excellent communication, documentation, and stakeholder management skills.

Nice to have

Content Marketing Certification – HubSpot Academy or Content Marketing Institute

SEO Content Writing Certification – Semrush Academy or Yoast

Contently Platform Training – (internal onboarding or verified experience preferred)

Adobe Certified Expert (AEM Sites Author) – for those with AEM exposure (nice to have)

Google Analytics Certification – for content performance tracking

Experience with version-control systems (Git, SVN, Mercurial).

Core competencies

Cultivates innovation: generates new, better ideas and challenges the status quo.

Collaborates: works cooperatively across teams and credits others’ contributions.

Manages complexity: weighs pros/cons and analyzes diverse information before deciding.

Communicates effectively: delivers clear, concise messages and encourages open dialog

How to apply: 

If you are excited about creating impactful solutions with a passionate team, please submit your résumé outlining relevant experience and why you’re the ideal fit for this role.