Senior Consultant, Implementation, Client Services

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Position Summary

This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovative solutions. 

As Senior Consultant, you are expected to provide tactical support to financial institutions and partners for Visa solutions and products. This role is responsible for directing complex implementation and providing management and business leadership (plan, direct, coordinate and lead activities, etc.).

 

As a subject matter specialist in a variety of Visa solutions and products, working independently and providing directions to Visa clients and their partners is a key deliverable. Visa solutions have a variety of implementation options from API integration to batch file and ISO processing. As such, it is highly desirable for this candidate to have familiarity with batch file processing, SFTP and similar connectivity as well as experience with API implementations.  The ideal candidate is a motivated self-starter that can work independently in a fast-paced, ambiguous environment with limited supervision.

In this role, you are expected to:

• Create and maintain implementation best practices for Visa products and solutions using Project Management Methodology and payment industry knowledge.
• Lead activities for Visa solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical activation and migration activities.
• Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with Visa and Client strategic objectives
• Provide technical expertise to structure an effective implementation. 
• Build strong customer relationships with the ability to simplify complex problems to support business needs.
• Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
• Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to enhance external and internal communications.
• Create and maintain necessary internal and external implementation documentation and forms.
• As a subject matter expert, acquire and maintain a deep understanding of supported services including knowledge of the APIs, implementation guides, client integration options, deployment and post-production support to train customer and internal stakeholders.
• Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. 
• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
• Work with minimal guidance and have the initiative to identify issues, propose solutions, define processes and align stakeholders in a situation where a new product is being deployed.

 

Why this is important to Visa:

The Senior Consultant, Client Implementation position is vital in helping Visa to deliver against the operational needs of the region, allowing us to provide the service enablement and partnership that recognizes client specific requirements. This role provides an excellent opportunity to grow Visa’s business in CEMEA by driving value to our clients through effective enablement and support.

Projects you will be a part of:

 As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

• Working with the in-country team to expand the business within the CEMEA markets
• Working with regional and global client services counterparts deliver a seamless client experience.
• Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD  Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Bachelor’s degree required. Requires a minimum of 10+ year’s progressively responsible experience in an implementation or support role in software, financial or information services. Experience (at least 5+ years) in project management. Bachelor’s degree in Information Technology We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have: Effectively Bilingual in English and Arabic (French is a plus). Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement and client connectivity Understanding of digital payments and web-based service APIs Knowledge in credit card processing and card processing systems. Experience with Cash management solutions, domestic and international fund transfer is a plus. Experience with Credit card solutions such as Central Travel Account, Virtual cards is a plus Knowledge in SWIFT (i.e. MT103), JSON, XML, and ISO message formats a plus. Knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS Must be able to understand technical documents such as client-facing guides and/or messaging specifications. Ability to communicate effectively with both business and technical resources. Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight. Good presentation and communication skills. Comfortable to present to senior management, speak to technical material in layman terms and lead product demonstrations. Demonstrated ability to articulate complex technical terms or processes into business language. Needs to be able to effectively prioritize and multi-task under deadlines and manage customer expectations. Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.). What will also help: Demonstrated success in client relationship management A preferred candidate would have a broad operational experience relating to card and cross border payments (SWIFT) and be able to relate the operational needs of the client to their business drivers. They would be committed to excelling with partners, with a record of accomplishment in understanding, anticipating and delivering the client’s needs. The ideal candidate would lead by example, taking accountability to organize across the company to deliver at the highest standard.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.