(Senior) Consultant Experience Design (all genders)

What you will find with us:
Everything we do will lead to a lead, at least. Most likely to a transaction.
We truly want to transform digital sales and marketing. This means always starting with a human-centered perspective, working your way towards the business, and then connecting the experience with state-of-the-art technology. A multifaceted job, asking for a T-shaped profile and high requirements of thinking in seamless digital journeys, business of experience and technology contexts both for B2B and B2C.
 
In addition to challenging projects in a multinational environment, we are characterized by a high degree of entrepreneurial freedom and continuous growth. ​We take pride in our strong sense of community, based on mutual appreciation and support. We offer excellent promotion opportunities as well as individual career development mentoring. Our employees are seen as the heart of the company, which is why we provide above-average compensation as well as numerous additional benefits.
 
As a (Senior) Consultant Experience Design (all genders) your tasks consist of the following:

• Develop strategies & build roadmaps: You design user-centered, data-driven digital commerce strategies as well as product and service roadmaps, guiding our clients from idea to implementation and testing.

• User research & testing: You plan and conduct qualitative and quantitative user research (interviews, surveys, A/B tests, usability tests) and derive actionable recommendations.

• Create design artifacts: You develop journey maps, personas, wireframes, service blueprints, and clickable prototypes to make complex services and products easy to understand.

• Present results convincingly: You prepare project outcomes in concise, management-ready slide decks and present them in a way that convinces with storyline and visualization at the highest level.

• Go-to-market & communication: You support the development of go-to-market strategies and communication concepts to successfully position digital services.

• Facilitate workshops: You lead workshops, design sprints, and co-creation sessions to align stakeholders and translate visions into tangible solutions.

• Optimize customer journeys: You identify and improve key experience drivers along the customer lifecycle; thanks to data analysis and market trends, you keep the big picture in mind.

• Agile collaboration: You work closely with cross-functional teams of UX/UI designers, researchers, product owners, and developers, while supporting portfolio, project, and program management.

• AI affinity: You keep track of new developments in generative AI and AI-powered tools (e.g., for data analysis or rapid prototyping) and bring their potential into our projects.

Who you are:
Are you an analytical thinker, with creative drive and strong communication skills? Are you curious and enjoy working as a team player or rather want to perform your individual excellence? In addition to a high degree of personal initiative and an entrepreneurial can-do mentality, you possess the following distinguishing qualities:
 
• Education
Master’s degree, MBA, or PhD in service/product design, innovation, business, or communication management.

• Experience
At least three years of professional experience in service design, e-commerce consulting, or digital product development. You are familiar with the entire service design process and confidently apply methods such as design thinking, journey mapping, prototyping, and user research.

• Presentation & storytelling
You are able to clearly structure complex problems, translate them into a convincing story, and present them in visually appealing, management-ready PowerPoint slide decks.

• Project portfolio
You demonstrate your qualifications with a meaningful project portfolio (website or PDF) that makes your approach and results visible.

• Tools & methods
Proficient in Figma and collaboration tools such as Miro; strong affinity for generative AI and openness to new tools in the design process. Experience with agile methodologies (e.g., Scrum) and project management tools such as Jira and Confluence is a plus.

• Communication skills
You facilitate workshops, convince stakeholders, and enjoy working in a team.

• Languages & mobility
Fluent in German and English, with willingness to travel as typically required in consulting.

• Identification with our corporate values #impact, #dedication, # together

Who we are:
We believe in open and straight forward communication driven by a strong team spirit. Core values such as client orientation, job commitment, trust, and integrity are prerequisites. Our projects are often international and require travel. Long-term engagements in other countries are possible and based upon personal preferences.

What we offer

Entrepreneurial freedom & growth
Challenging projects in international environments, a strong community, and continuous learning.

Equality in consulting
As an experience designer, you have the same career path and influence as traditional consultants.

Individual development
Excellent career advancement opportunities, tailored training, and mentoring programs.

Innovative environment
With us, you combine customer focus, business expertise, and cutting-edge technologies – including generative AI – to redefine digital commerce.

Contact:
Sounds like your next step?
Join Eraneos and help us shape seamless digital experiences for B2B and B2C clients – and bring experience design into consulting!

Please apply with your CV and a meaningful project portfolio (website or PDF) that showcases your approach and results.

For any questions in advance, please contact Marie Enkelmann at [email protected] or by phone at +49 40 809 081-172.

Our top priority is that you fit us and we fit you, regardless of origin, nationality, sexual orientation, religion, gender identity, age, handicap or other aspects of diversity.

Our dedicated HR Team will be happy to provide you with further information and is looking forward to receiving your CV and / or your complete and expressive Linked in / Xing profile

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