Senior Consultant, ERP & CRM Cloud Solutions

About Us

Big Bang is a consulting firm that helps organizations optimize and streamline processes through planning digital strategy, deploying business solutions, and creating organizational alignment. Our purpose is to create tangible value for our customers by streamlining business systems, connecting information between systems, aligning strategy with technology, and providing support to develop organizational expertise. Our vision is for all people, in every organization, to have direct access to the information that enables them to do their best work anywhere and every day. With headquarters in Montreal, Canada, and offices in France, Mauritius, Toronto and the United States, we aim to serve enterprises of all sizes and industries worldwide.

Our Commitment to Diversity and Inclusion

At Big Bang, we believe that diversity fuels innovation and strengthens our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants of all races, ethnicities, religions, gender identities, sexual orientations, abilities, ages, and experiences.
Our commitment to equity and inclusion means fostering an environment where every individual feels valued, respected, and empowered to thrive. If you’re excited about this role but don’t meet every qualification, we encourage you to apply — you may be the right candidate for our team.

Role

The senior consultant role at Big Bang is the expert combination of functional and technical expertise. As a Senior Consultant, you will have the opportunity to work in a multi-product environment that is industry focused and team-oriented. You will adapt existing ERP and CRM cloud solutions to customers’ business processes by developing complex customizations in various programming languages (Java, JavaScript) or configuring already existing elements. You’ll participate in database and systems integration between ERP, CRM, transactional websites, and various other third-party platforms. You will also lead client training sessions and collaborate with project managers and other stakeholders by phone, video conference or in person, as needed.

Primary Responsibilities

Operations (60%)

Actively participate in projects by acting as a lead consultant

Analyze business processes and determine the appropriate modifications to be applied to the business solution

Complete the development of specifications and formal time estimates and solutions

Perform configuration, development, and deployment of software component modifications

Communicate regularly with the project manager on the status of the overall work in progress

Manage and prioritize time required to complete tasks

Ensure that through quality assurance activities are carried out by elaborating and performing test plans

Provide mentorship and coach consultants and interns

Take ownership and lead the project's lifecycle: sales, demo, project development, and post-go-live, etc.

Customer Service (15%)

Manage the client relationship by being  a trusted advisor and leveraging your industry expertise to recommend and help customers optimize their processes and systems

Be proactive in the way you communicate both internally and externally; set expectations and confirm decisions by  speaking to your customers directly at all times

Propose solutions according to customer’s budget and time constraints

Effectively resolve issues by providing further investigation in the case of complex issues

Assist consultants with front-line support for customers as needed

Ensure extraordinary customer service in line with our best practices and willing to go the extra mile

Respond to customer calls and provide immediate assistance for urgent requests

Training (10%)

Lead and develop customer training sessions (according to specifications and roles) throughout the project lifecycle

Provide post-deployment training; explaining the use of applications that have been customized and training customers on how to use advanced features

Transfer newly acquired functional and technical knowledge to colleagues; mentoring, shadowing, and documenting this knowledge

Sales (10%)

Configure complex demonstration/test environments used to present our solutions to potential customers

Prepare presentations for prospective clients on specific solutions or areas of expertise

Develop specific functionalities based on the requirements of the prospective client and modify data in line with industry standards

Participate in discussion forums according to respecting internal guidelines and industry trade shows

Continuous Improvement (5%)

Participate in the elaboration of business apps, tools, and extensions designed for resale

Perform ongoing industry and market watch through readings, interviews and research analysis

Document and share relevant findings

Specific Requirements

University degree in software engineering, information technology, business technology management or a relevant discipline

Excellent mastery of English and French (bilingual)

Mastery of Java (asset)  and Javascript (essential).

Mastery of business process concepts (essential)

Experience and involvement in all phases of a project: analysis, design, development, implementation, training, and support

Knowledge of an ERP application (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce (asset)

Mastery of cloud business solutions and business processes

Ability and willingness to work on more complex and challenging tasks; dealing with more advanced client situations

Ability to manage and positively resolve conflicts with a solutions-oriented approach

Core Competencies

Confident, and professional speaking abilities (and experience)

Excellent requirements gathering skills; creating a clear, concise and agreed set of customer requirements that allow you to consistently meet customer expectations

Ability to lead technical working sessions with end users by engaging at all levels and talking about impact, not process

Excellent client management skills; you can resolve or prevent almost any issue by being clear and encouraging an unhindered flow of information, which means getting the right information to the right person through the right channel in a timely manner

Capacity to think strategically and work tactically in a team focused environment

Ability to prepare professional documents: estimates, statement of work, request for proposal, training documents, and testing plans

Energetic self-starter and  team player

Rigour and follow-through work ethic; you’re proactive and you get to the bottom of things

Intellectual curiosity

We have a hybrid telecommuting policy that allows you to come into the office at least two days a week after your first month of on-site integration.