Senior Cloud Systems Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for an IT Infrastructure System Engineer to join our dynamic and growing Public Safety R&D engineering team in Pune. The role is integrated into the team of architects, developers, and testers and provides R&D IT system infrastructure support as well as working on customer solutions that comprise multiple NICE and third-party products.

The development team operates a Microsoft Azure based cloud lab and a physical development and test lab in the UK. The physical lab consists mostly of Windows servers and associated networking. The labs are used by all Public Safety development teams.

This role will be responsible for day-to-day management of user account access to IT systems and services provided by corporate IT teams. This includes raising and progressing support tickets through internal systems to aid resolving issues on behalf of R&D team members.

This role will be responsible for administering access to resources in the Azure lab environment, Azure DevOps and other R&D systems, including Azure cost management and reporting.

This role is not responsible for general IT support outside of the development environment.

How will you make an impact?

• Maintaining Azure cloud-based lab systems and security monitoring

• Designing and managing SharePoint Online sites for R&D team, including access management.

• Azure cost reporting and planning.

• Managing user account access to systems and services provided by corporate IT, including raising and progressing support tickets via internal systems to aid resolving issues on behalf of R&D team members.

• Managing user account access to systems and services provided by Public Safety R&D resources.

• Creation and maintenance of process documentation.

• Contribute to planning and execution of migration projects for existing R&D development tools to latest versions. This will often be migration to cloud-based solutions.

Have you got what it takes?

• Experience working with Microsoft Azure cloud environments.

• Experience in Microsoft Entra ID, Storage, Compute, Networks, Web Services, Databases, Security administration.

• Experience in building and maintaining Azure cloud tenants, including access management, security reviews, cost reporting and planning.

• Experience in maintaining and managing Azure alerts (Budget alerts, Anomaly, Defender alerts etc.)

• Experience in Azure DevOps Administration (Boards, Pipelines, Advanced security, Artifacts, Extensions etc.)

• Self-driven and resourceful to achieve goals independently as well as collaboratively as a fully participating member of the team.

• Ability to create technical and process documentation, handover knowledge/processes.

• Enthusiasm for learning. Desire to seek out new skills and self-learn.

• Ability to communicate clearly in both spoken and written English.

• Ability to work with local and remote team members.

Ability to support occasional out-of-hour work

You must

• Experience with Active Directory, IDM, DNS, Exchange, Group policy, WSUS, 0365.

• Experience working in an ITIL environment (e.g., Incident Management, Change Management).

• Experience with system security products (e.g., antivirus, intrusion detection systems).

• Experience working with other Virtualized environments (AWS cloud, Hyper-V, VMware vCenter).

• Experience with cost reporting and planning.

• Knowledge and understanding of Storage Systems.

• Knowledge and understanding of cloud infrastructure.

• Experience in project management, integration of Microsoft technologies and services.

• Experience in migrating an on-premise system to cloud-based solution.

• Knowledge in basic networking (Understanding of network protocols, OSI network layers, TCP/IP, LAN/WAN/VPN).

• Certifications covering areas of responsibility such as

• Azure Fundamentals Certified - AZ-900

• Azure Administrator Certified - AZ-104

• ITIL-4 Foundation certification

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9131
Reporting into: Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.