Senior Cloud Database Administrator (IVR & Analytics Platform)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Senior Cloud Database Administrator to join the team for a large‑scale project. This role will be part of building and operating a mission‑critical IVR & Analytics platform that supports real‑time customer interaction flows and data‑driven decisioning at scale.

The Senior Cloud Database Administrator is responsible for the operation and reliability of cloud-based databases supporting both Real-time IVR / application workloads and analytics platforms (ETL pipelines, data warehouse, reporting). This role ensures high availability, performance, security, and recoverability of mission-critical databases in a large-scale, production environment, working closely with engineering, DevOps, and data teams.

Success in this role will be measured by maintaining stable, highly available production databases, delivering optimized performance for both transactional and analytics workloads, and ensuring fast incident resolution with clear root cause analysis.

Responsibilities:

Database Operations 

• Administer Amazon Aurora MySQL (OLTP) and Amazon Redshift (OLAP) 
• Manage full lifecycle: provisioning, configuration, patching, upgrades 
• Ensure high availability, backup/recovery, and disaster resilience 

Performance & Monitoring 

• Configure alerts, logging, and proactive health checks
• Monitor and optimize performance for: 
• High-throughput transactional workloads 
• ETL and analytics queries  

Incident & Support 

• Support production databases with on-call / incident response 
• Perform root cause analysis (RCA) and implement fixes 
• Troubleshoot performance and data issues 

Security & Access Control 

• Manage user roles, permissions, and RBAC 
• Ensure compliance with data security and audit requirements 

Data Platform Integration 

• Support databases used by: • Application services 
• ETL pipelines 
• Reporting and BI tools 
• Collaborate with engineering teams on schema and data design 

Automation & DevOps 

• Work with DevOps teams on infrastructure changes and deployments 
• Automate operational tasks using scripting and IaC (Terraform / CloudFormation) 

• 5+ years of experience as a Cloud DBA / Database Administrator 
• Hands-on experience with Amazon Aurora MySQL, Amazon Redshift 
• Strong hands-on AWS experience with cloud databases
• Strong knowledge of high availability, backup & recovery 
• Strong knowledge of performance tuning, monitoring and alerting 
• Experience with Linux / Unix and shell scripting 
• Experience supporting high-volume, mission-critical systems 
• Hands‑on experience with IaC (Terraform or CloudFormation)
• Readiness to participate in on‑call support for production databases

Nice to Have:

• Experience in IVR / contact center environments 
• Familiarity with ETL pipelines and data warehousing 
• Experience with event-driven or analytics-heavy systems 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.