Senior Client Success Manager - Flint Group

At Flint Group, we create connections that move people and brands forward. As a Senior Client Success Manager on our Professional Services Team, you’ll play a key leadership role in managing client relationships, guiding strategy, and ensuring exceptional execution across multiple accounts. You’ll bring strategic insight, strong communication, and agency acumen to every project while mentoring others and helping clients grow through creative, results-driven marketing solutions. 

We’re looking for a confident relationship builder and strategic thinker who’s ready to take ownership of client success and inspire collaboration across teams. 

What You’ll Do 

Manage multiple client accounts simultaneously, overseeing work plans, client expectations, budgets, and timelines to ensure all deliverables align with contract scope and strategic objectives. 

Build and deepen client relationships, expanding engagement across the breadth of Flint Group’s services and disciplines. 

Partner with internal teams to develop creative briefs that inspire great work and align with client goals. 

Lead cross-functional collaboration, bringing strategy, creative, media, and digital teams together to solve client challenges with creativity and clarity. 

Actively identify opportunities to upsell and strengthen client partnerships through added value and innovation. 

Drive client retention, billing, and profitability while ensuring consistent financial health across accounts. 

Oversee project budgets, timelines, pitches, and day-to-day operations to ensure flawless execution. 

Serve as a client advocate, ensuring their needs are understood and met across all touchpoints. 

Mentor Account Coordinators and Apprentices, providing guidance and feedback to foster growth and performance. 

What You Bring 

5+ years in account management, marketing, or client service, with agency experience strongly preferred. 

Bachelor’s degree in marketing, communications, business, or a related field. 

Proven ability to develop marketing strategies that drive measurable results and long-term client growth. 

Exceptional interpersonal skills and the ability to build trusted, collaborative partnerships with clients, teams, and vendors. 

Deep understanding of clients’ businesses, industries, customers, and competitors—and how to use that insight to inform marketing strategies. 

Clear, persuasive communicator who can distill complex ideas into actionable direction. 

Strong project management and problem-solving skills, with a knack for keeping multiple priorities on track. 

High attention to detail and a commitment to ensuring all work meets the highest standards of quality and accuracy. 

A natural mentor who inspires others, leads by example, and actively contributes to Flint’s culture and values. 

Why You’ll Love Working With Us 

At Flint Group, you’ll be part of a collaborative, growth-minded team that believes great work starts with great people. Here’s what makes working here special: 

You’ll partner with clients whose work matters, building strategies that make a real impact. 

We foster an environment where creativity thrives, teamwork is essential, and everyone’s ideas are valued. 

You’ll have opportunities to lead projects, mentor teammates, and expand your skill set across diverse disciplines. 

Work alongside talented peers in strategy, creative, digital, and media who challenge and inspire you every day. 

We live our values—go where you’re needed most, love what you do, be the person you want to work with, give back, stay curious and open-minded, and take initiative—in everything we do for our clients, each other, and our community. 

Location of work: This position is in-office/hybrid, based out of our Fargo, ND or Duluth, MN office.

Annual pay range: $71,000 - $92,000

Pay rate is dependent on a variety of factors including your experience and education. This is a benefit eligible position.