Senior Client Services Strategy Lead (Japan-Global)

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Client Services Craft

Our Client Services Craft partners closely with clients to understand their business challenges, anticipate future needs, and connect them with the right strategic and creative solutions across Klick. We bring cross-functional teams together, ensure alignment, and help guide brands toward meaningful impact in the market. Our work is rooted in collaboration, accountability, and a commitment to exceptional client experience.

This role serves as a senior client services and strategic leadership bridge between Japan and global teams, owning senior client relationships while ensuring local market insight meaningfully informs global decision-making. The role is accountable for guiding the growth and expansion of a healthcare portfolio in Japan by driving alignment, trust, and execution across Japan and global stakeholders. This position combines senior client advisory responsibility with strategic orchestration across disciplines, ensuring work is delivered with excellence, compliance, and commercial impact.

What You’ll Do

• Lead senior client relationships in Japan, serving as a trusted advisor and primary point of contact for local and global stakeholders.
• Own the strategic narrative for Japan within global accounts, translating Japan-specific market insights into actionable recommendations that influence global brand strategy.
• Guide end-to-end customer journeys, including localization of global assets, messaging, and campaigns in partnership with strategy, creative, medical, and regulatory teams.
• Orchestrate Japan–global collaboration across meetings, materials, decision-making, and follow-through to ensure high-quality, compliant, on-time delivery.
• Support account growth by identifying opportunities for expanded scope, new initiatives, and deeper client partnership using data, insights, and analytics.

Required:

• Native Japanese proficiency and English fluency at C1+ level, with demonstrated ability to lead senior client discussions and deliver strategic narratives in both languages.
• 10–15 years of experience in client services, account leadership, healthcare strategy, marketing, or consulting, with responsibility for complex, multi-brand or portfolio-level engagements.
• Deep understanding of the Japanese healthcare system, including therapeutic areas, market dynamics, and regulatory frameworks such as the PMD Act, JPMA Code, and MLR review processes.
• Proven experience leading cross-functional, multicultural teams across strategy, creative, medical, regulatory, and analytics disciplines to deliver compliant, high-impact work.
• Demonstrated ability to synthesize complex data and insights, including real-world evidence, claims data, IQVIA, or digital analytics, into clear, commercially grounded recommendations.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience partnering with both local Japan and global brand teams within a matrixed organizational structure.
• Knowledge of global brand planning, lifecycle strategy, and localization of global frameworks for regional markets.
• Experience working closely with MLR partners to ensure compliant asset development and approval.
• Ability to create scalable frameworks, playbooks, and best-practice models to improve client engagement and ways of working in the Japan market.

Join a collaborative, growth-focused culture where your ideas are valued and your career is built. We offer competitive compensation, comprehensive health and wellness benefits, and flexible hybrid schedules that support your professional and personal life. This role offers an annual salary range determined through a consistent assessment of skills, relevant experience, and geographic market data. We believe in transparency, equity, and helping every employee thrive.

Location note: This role is based in Tokyo, Japan, with a primarily remote working model and periodic in-person time with clients as needed.

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Our Commitment to Inclusion

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.