Senior Client Services Administrator

About the Bonhams Network

Founded in 1793, Bonhams is a global network of auction houses, with the largest number of international salerooms, offering the widest range of collecting categories and selling at all price points. Bonhams is recognised for its bespoke service, and a dedication to local market relationships, enhanced by a global platform. With 14 salerooms, Bonhams presents over 1,000 sales annually, across more than 60 specialist categories, including fine art, collectables, luxury, wine & spirits, and collector cars.  In 2022, Bonhams added four international auction houses to its network: Bukowskis, Stockholm; Bruun Rasmussen, Copenhagen; Cornette de Saint Cyr, Paris and Brussels; and Skinner, Massachusetts. The success of Bonhams’ global strategy is a result of recognising the shift in growing intercontinental buying and increased digital engagement. 

About the Role

The role of the Senior Client Services Administrator will be accountable for delivering outstanding experience to clients in person and through their online bidding activity. The Senior Customer Service Administrator will support and act as mediator between their local Client Service Manager and wider Client Service team.
They will focus on the client’s journey through the auction process to ensure we offer a simple, frictionless, and positive service experience for both buyers and sellers.
They will actively enhance the ways of working for Bonhams across all their areas, working collaboratively with their allocated Client Service Manager to develop new systems and processes to drive the buying and selling experience. Furthermore, they will train the CS team on new processes as well as work closely with development team to keep team informed on new advancements.

Key Tasks and Responsibilities

Support Client Service Manager to build a client services presence in their relevant location

Act as an intermediary between Client Service Manager and wider CS Team

Travel when required to other selling locations/off-sites

Assist in organizing sale calendar, sale liaisons and ensure staffing and client support

Contribute to the continual growth & success of the Client Services team

Cashiering, this will include dealing with payments daily, recording payments on the A3 system, processing invoices and handling of petty cash

Assisting with pre/post-sale registration/administration

Work in tandem with Post Sale Manager

Manning the reception area, always providing excellent customer service and ensuring that all visitors are dealt with in a courteous and professional manner

Train team on new processes and developments

Receiving visitors and booking items for valuations determining the correct department and liaising accordingly

Always Safeguarding the security and confidentiality of information and complying with the Data Protection Act

Efficient handling of customer queries and complaints via email, telephone, and post

Assist with the registration of clients for sales

Work with the regional, European and worldwide offices and salerooms to ensure the same standard of customer services is provided throughout the company

Training new starters

Assisting with specialist departments when required

Willingness to accept assignments with a positive attitude

Flexible working hours when required, including evening and weekend sale coverage

Skills & Experience

The right candidate must have strong organisational skills, team player attitude and proactiveness.

The candidate must have strong cultural awareness, a natural ability to establish good professional relationships with cross-Departmental partners and the ability to adapt immediately to new ways of working. Forward-thinking, planning and the anticipation of risk is an important dimension of this role.

Confident and knowledgeable in working in a busy customer service environment

Experience in Client Service

Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people

Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations

Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure

Strong inter-personal skills and natural ability to create immediate good relationships

A natural ability to communicate and work with internal audiences effectively

Ability to support staff during logistic set up and be ready to work “on the ground”

Good knowledge of MS Office tools

Foreign language(s) are a plus

Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

What We Offer

Some of our benefits include:

Travel Allowance

Learning and Training Funding Programme

Welfare and Retirement Plans

If you wish to apply, please submit your CV and cover letter by the 27th April 2026 at midnight.

We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.