Senior Client Relationship Associate

This is a fully remote role.

About Gradient AI:

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have raised $30M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets. 

About the Role:

We are searching for a Senior Client Relationship Associate to join our Client Services Health team. This person will be responsible for relationship management for our health insurance underwriting clients. This individual will act as the customer’s trusted advisor, understand the customer’s business objectives, and answer questions about the technical components of our solutions.

Key Responsibilities:

• Prepare and lead regular touchpoints with clients in production, including presentations, business reviews, QBRs, model updates, and product roadmap discussions.

• Review client dashboards to ensure usability and generate insights from model results.

• Thoroughly document meeting notes and action items in Salesforce and follow up with clients as needed.

• Serve as the voice of the customer by delivering feedback to internal teams, identifying client needs, ideas, and challenges.

• Act as a key resource for clients by addressing questions and providing guidance on product usage.

• Develop and maintain a comprehensive FAQ to help clients understand and effectively use our models.

Qualifications:

• 5+ years of experience supporting clients in a customer facing role

• Understanding of the health insurance underwriting industry; knowledgeable in its language and terminology

• Highly organized, with the ability to set, meet, and exceed time-sensitive objectives

• Exceptional attention to detail and documentation skills; able to manage a high volume of clients effectively

• Customer service–oriented with strong relationship-building skills

• Excellent verbal and written communication abilities

• Proficient in PowerPoint and experienced in building professional presentations

• CRM experience (e.g., Salesforce) strongly preferred

• Experience working at a tech or SaaS company is a plus

What We Offer:

• A fun, team-oriented startup culture.

• Generous stock options - we all get to own a piece of what we’re building.

• Unlimited vacation days.

• Flexible schedule that supports working from home.

• Paid parental leave.

• Company issued Macbook and equipment reimbursement

• Full benefits package including medical, dental, vision, 401k, and more.

• Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.

Chosen as a top place to work by BuiltIn!

Salary Range: $90-125k base salary annually.
This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.