Senior Client Engagement Manager

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

What's it all about?

As a VCA Implementation Services (VIS) Senior Manager you will manage consulting engagements for Visa clients in Poland. You will be based in Warsaw, however most of the time you will spend at the Client’s office.

You will:

• Lead sales and participate in VIS projects delivery

• Drive meaningful business relationships between Visa and its key clients, build trustful relationships, and coordinate stakeholders’ communication

• Be an experienced IT strategy consultant, and implementation specialist able to help our clients grow their business, especially in the payments and digital domains

Day to day:

• Sell and Deliver VIS projects to Visa clients, cross-sell and up-sell Visa solutions and capabilities

• Manage projects portfolio as a VIS Pod Lead (Client Manager/ Project Portfolio Manager)

• Recruit and manage VIS resources working on-site with Visa clients

• Maintain full responsibility for delivering VIS revenue and margin targets for selected Clients in Poland

• Lead and deliver projects through either self, other internal or external staff as appropriate

• Manage project costs to agreed budgets and timeframes and ensure high standard of delivery

• Understand our clients’ business objectives, identify opportunities and improvements to grow the business and digital banking of our clients

• Develop and propose appropriate concepts and digital business solutions to clients

• Leverage Visa’s innovation, product and data capabilities to further grow our clients’ business by working together with the sales and digital product teams

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

•8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

•Min. 5 years in Program Manager and/ or PMO manager role

•At least 10 years of experience in IT consulting, systems implementation and integration, project or product management in the payments industry

•Strong knowledge of Visa products and services, and the regulatory and compliance environment in Poland

•Excellent client relationship management skills (including senior executive level) in the financial services industry

•Experience in structuring project proposal based on client’s needs and problem statement, defining clear project approach and deliverables. Ability to deliver high-quality projects leading small team of consultants, business analysts, developers, testers, and data analysts, leveraging and further developing own subject matter expertise in banking and payments industry

•Experience in conceptualizing new products and business models in a digital and technology-driven environments

•Excellent spoken and written command of Polish and English language

•Excellent presentation and communication skills (written and verbal) with an ability to comprehend and convey complex business information

•High proficiency in PowerPoint, Word, and Excel

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.