Senior Client Delivery Analyst (70309755)

Grow your career with a company that shares your passion!  Our Information Systems & Technology team has an exciting new opportunity to join Sodexo as our next Senior Client Delivery Analyst, based full-time in office (5 days per week) in Etobicoke.

Salary: $80,000 - $90,000 (CAD)

At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities. 

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

How You’ll Make an Impact:  

You will play a key role in delivering reliable, secure, and scalable technology solutions that support business operations across Sodexo locations. You’ll lead and support IT service initiatives, ensure network and infrastructure standards are met, and act as a technical escalation point while coordinating with internal teams and external partners.

As a Senior Client Delivery Analyst you will:

• Coordinate, support and participate in ITSM projects including new unit openings, technology refreshes as well as localization of global initiatives.
• Provide guidance and support to team members for any challenges, issues and projects, such as sharing best practices, resolving technical problems, and collaborating on tasks.  
• Define and maintain technical standards for in-unit network infrastructure, ensure all systems comply with PCI DSS standards. 
• Design implements maintain and document in unit network infrastructure including firewall, switch, and access point configuration.
• Develop workflows and functional requirements documentation to improve operational processes.
• Evaluate existing tools and operational processes to determine gaps, develop improvement plans, and adapt to emerging new technologies for segment related needs.  
• Proficiency in troubleshooting networks, project management, and the ability to manage multiple priorities is essential.
• Coordinate and manage external vendors and contractors, (ISP, Network and power cabling, 3rd party smarthands etc.), ensuring services are being delivered on time.
• Provide L2/L3 support for PC, servers, and network infrastructure, end‑user and field technical support, including bilingual support and on‑site assistance for regional offices and field units through service request and incident handling processes.
• Configure, image, and deploy hardware, including PCs, printers, and clocks; perform repairs and advanced troubleshooting. 
• Execute on‑site technology implementations, such as physical network setup, cable runs, and installation of routers, switches, and firewalls. 

What You’ll Need to Succeed:

• Valid driver’s license and access to a reliable vehicle, as travel to client locations is required
• Bachelor’s degree in business, technology, or a related field, with a minimum of 5 years’ experience supporting server and networking equipment
• Industry certifications such as CompTIA Network+, CCNA, Microsoft, ITIL, or PMP are considered an asset
• Strong technical troubleshooting and project management skills
• Ability to provide Level 3 support to end users for PCs, software, and hardware
• Strong customer service and communication skills
• Ability to develop and/or modify moderately complex information systems
• Understanding of applicable business systems and industry requirements
• Ability to act as a resource and consultant to internal and external customers
• Proactive, self starter approach with the ability to independently identify issues, gather requirements, and translate business needs into clear technical direction.
• Strong analytical and problem solving abilities, including root cause analysis, designing solutions, operationalizing them, and closing process gaps from discovery through full resolution.
• Exceptional attention to details and prioritization skills, producing clear documentation, and effectively balancing hands on tasks with higher level project work.

What Makes Sodexo Different: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong  in a company that allows you to act with purpose and thrive in your own way. In addition, we offer: 

• Flexible work environment   
• Competitive compensation & great employee benefits  
• Training and development programs   
• Countless opportunities for growth   
• Corporate responsibility & sustainability   
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here 
• And so much more!      

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.   

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.   

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment. 

Thank you for your interest in Sodexo. 

Please note that only those candidates under consideration will be contacted.  

Curious to learn more? Discover why Sodexo is more than just a job - follow us on social! 

Instagram: @SodexoCanada 

LinkedIn: Sodexo Canada Careers 

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