Senior Claims Examiner - US Hospital Claims (Morning Shift)

Location: Makati
Employment Type: Full-time
Shift: 6:00 AM – 2:00 PM (PH Time)
Work Setup: Onsite for the first 5 months, with potential work-from-home eligibility thereafter based on performance and business needs

Salary: Up to 32K

THIS IS AN URGENT HIRING!  We will prioritize those who can commit and start ASAP.

About the Role

We are looking for a highly experienced Senior Claims Examiner with strong hands-on expertise in US healthcare facility claims adjudication. This role is ideal for a candidate who has worked in a payer, TPA, or managed care environment and can independently review, analyze, and resolve complex hospital claims with accuracy, consistency, and sound judgment.

The ideal candidate has deep knowledge of institutional billing, hospital reimbursement methodologies, and policy-based claim decision-making, and is confident handling complex inpatient and outpatient claims while meeting productivity, quality, and compliance standards.

Key Responsibilities:

Hospital Claims Adjudication

Review and adjudicate hospital and facility claims, including inpatient, outpatient, emergency room, ancillary, Home Health, and SNF claims, in accordance with benefit plans, policies, and standard procedures.

Validate claim accuracy and completeness, including:

member eligibility and cost share

provider affiliation and reimbursement

code validity

dates of service

authorization and referral requirements

supporting documentation

Make accurate claim determinations to pay, deny, adjust, pend, or contest claims, supported by proper rationale and documentation.

Apply member cost share correctly, including deductibles, copayments, coinsurance, benefit limits, and coordination of benefits (COB).

Identify payment integrity issues such as duplicate billing, coding discrepancies, billing errors, and policy inconsistencies.

Investigation & Complex Claim Resolution

Research and resolve
pended, high-dollar, high-risk, or complex hospital claims through analysis of system data, claim history, itemized bills, clinical records, and authorization details.

Exercise sound judgment in reviewing claims that require deeper investigation and independent decision-making.

Identify unclear policy interpretation, configuration gaps, and system-related issues, then escalate with clear findings and recommendations.

Documentation, Compliance & Quality

Maintain clear, complete, and audit-ready claim notes to support all claim decisions.

Ensure adherence to HIPAA, PHI privacy standards, internal controls, and regulatory requirements.

Participate in quality reviews, calibrations, and continuous improvement initiatives to reduce errors and improve accuracy.

Support internal and external audits by providing documentation and explanation of claim decisions when needed.

Required Qualifications

At least 5 years of hands-on experience adjudicating US hospital or facility claims in a payer, TPA, or managed care setting.

Strong working knowledge of institutional billing, including UB-04 and 837I claim formats.

Proven experience handling inpatient, outpatient, emergency room, Home Health, and SNF claims, including complex cases.

Solid understanding of:

eligibility and benefits

prior authorization and referral requirements

timely filing rules

coordination of benefits

overpayment and underpayment identification

Ability to independently interpret:

provider contracts and reimbursement terms

payer policies

benefit summaries

claims processing guidelines

Strong analytical skills, attention to detail, and sound judgment.

Clear and confident English communication skills, including the ability to write concise and defensible claim notes.

Preferred Qualifications

Experience supporting Commercial, Medicare Advantage, or Medicaid plans.

Familiarity with appeals, reconsiderations, or provider dispute resolution.

Working knowledge of DRG and APC concepts, readmission logic, medical necessity indicators, and post-payment review.

Experience in a productivity- and quality-driven BPO or shared services environment.

Technical Knowledge Required

Claims & Coding Knowledge

Strong understanding of CPT, HCPCS, and ICD-10-CM/PCS code sets for hospital claims validation

Familiarity with revenue codes and UB-04 line-level billing structures

Working knowledge of bundling/unbundling rules and NCCI edits

Exposure to DRG grouper logic and case-mix reimbursement principles

Why You’ll Love Working with Us:

🩺DAY 1 HMO Coverage + 1 Free Dependent (Medical & Dental)

💻 Equipment Provided – Everything you need to succeed

🏠 Potential WFH set-up based on performance

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. 

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.