Senior Category Management Analyst (They/She/He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

Ensure our Q-Commerce Top Partners have their catalogs optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth. This position will require effective interaction between our Partners and Account Managers, as well as analytical and technical proficiency in managing catalog tools.

THE JOURNEY

• Optimize conversion rate, average order value (AOV), and assortment breadth to ensure a seamless and engaging shopping experience for users

• Define and own the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways-of-working

• Manage catalog changes requests from partners, ensuring guidelines compliance, SLA achievement, and educating & preventing partners from deviating from the expected behavior

• Define and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshops

• Analyze and identify assortment gap in our Top Partners and collaborate with AMs/Partners to bridge that gap with clear timelines

• Own and track your KPIs (i.e. Conversion Rate, ATC, searches w/o results, etc.)

• Recurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo app

• Conduct assortment gap analysis and competitor benchmarking, including tracking no-result searches and analyzing competitor offerings

• Collaborate with the Accounts Manager to ensure alignment between Business and Partner’s goals 

• Regularly meet with partners’ category management teams (especially top partners) to review conversion rate and basket size trends

• Monitor product availability continuously, working with partners to reduce out-of-stock rates and improve replacement efficiency

• Bridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed   

• Manage Partners’ Ad-hoc requests

WHAT YOU WILL BRING TO THE RIDE

• Minimum of 3 years of experience in retail, e-commerce, or FMCG Category management

• Strong stakeholder management and communication skills with exposure to senior partners and cross-functional teams (you’ll manage, at least, 1 direct report)

• Experience in defining solutions to complex, strategic topics with a deeply analytical and data-driven approach to issues

• Experience and ease in quickly defining creative and scalable solutions for manual/ad-hoc tasks

• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

• Grittiness, never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away

• Full proficiency in English is required

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.

• 💪 Private health insurance to keep you at your peak.

• 🍔 Monthly Glovo meal benefit to satisfy your cravings!

• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!