Senior Business Systems Manager

We are seeking a highly skilled Senior Business Systems Manager to be the primary steward of our go-to-market (GTM) engine.

This critical role, reporting to the Sr Director of Revenue Operations, is responsible for the strategic development, governance, and optimization of our GTM systems. Your goal will be to ensure our Sales, Customer Success, Marketing, and RevOps teams operate efficiently and can scale effectively.

The ideal candidate is a unique blend: a technical System Architect who thinks like a Business Analyst and executes like a Project Manager. You will serve as both a systems expert and a cross-functional business partner, comfortable with technical depth while driving strategic decisions and collaborating with senior leadership. You will proactively diagnose business inefficiencies, design scalable processes, and lead the end-to-end implementation of global system initiatives.

What You’ll Do

• Strategic Business Partnership: Act as the primary consultant to Sales, Marketing, Finance, and CS to diagnose operational bottlenecks and translate executive strategy into scalable technical requirements.
• Serve as Salesforce Architect/Admin: Manage the end-to-end health of the Salesforce instance, including data model enhancements, environment management, and "Flow-first" automation to support a rapidly growing organization.
• CPQ Functional Management: Serve as the internal lead for Salesforce CPQ; own the functional logic for pricing and packaging to ensure deal accuracy, while managing the data structures necessary for company metrics.
• Full-Stack GTM Administration: Act as the primary administrator for the entire GTM ecosystem—including Salesforce, Gong, and other platforms—ensuring seamless tool integration and unified data flows for a 360-degree view of the customer.
• Roadmap & Project Leadership: Own the GTM systems roadmap; evaluate departmental needs through the lens of data visibility and user experience, recommend prioritization based on ROI, and lead full-lifecycle projects from scoping to deployment.
• Requirements Translation: Bridge the gap between non-technical stakeholders and system builds by creating functional specifications and process flowcharts that prioritize both user experience and downstream reporting accuracy.
• Change Management & Enablement: Lead the rollout of new features, overseeing technical documentation and training, while tracking system adoption metrics to ensure the tools are delivering the intended business value.

• Data Governance & Quality: Architect scalable data structures and object relationships to maintain a strict "source of truth"; manage system permissions and data quality standards to ensure the integrity of all GTM analytics and forecasting.

Requirements:
• 6–10+ years in Business Systems, Sales Operations, or Revenue Operations within a high-growth SaaS environment. You have a proven track record of owning the tech stack for a scaling organization.
• Deep expertise with Salesforce (admin configuration, automation tools, data model design, integrations). Strong functional understanding of Salesforce CPQ.
• Experience supporting or managing tools like HubSpot, Gainsight, Outreach/Salesloft, Gong, Qualified, Starbridge or similar.
• Proven experience architecting scalable processes across the revenue lifecycle.
• Strong understanding of SaaS go-to-market motions: inbound/outbound, opportunity management, renewals, expansions, territories, forecasting, and compensation.
• Ability to manage complex projects and drive cross-functional alignment.
• Strong analytical mindset with a focus on data quality and system reliability.
• Excellent communication skills, with the ability to translate business needs into technical solutions.

• Salesforce certifications (Admin, Advanced Admin, Platform App Builder, CPQ) are a plus.

Benefits:
The base salary range for this position is $131,750 - $193,750.

Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits.

Some of the additional benefits offered are:

• 401K with an employer match
• Health, dental, vision, life insurance, and short-term and long-term disability coverage.
• Flexible spending account for health care and dependent care
• Wellness Reimbursement
• Work from Home Reimbursement
• Flexible vacation policy
• Parental leave program
• Company Issued Laptop