Senior Business Systems Architect (GTM)

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

As a Senior Salesforce Architect, you will own the design, implementation, and release of technical solutions that drive revenue growth for our Go-to-Market partners. These efforts will focus around the Salesforce platform, Salesforce CPQ and Sales cloud primarily, but we’ll lean on your expertise to optimize various processes and automations across the GTM Systems ecosystem.

You will partner with our business partners, prioritizing projects, owning the design and build phase of projects.

About the role

• Own and drive the GTM Business Systems roadmap, ensuring alignment with company strategy and internal stakeholder priorities.

• Drive change management and prioritization processes, ensuring system changes are well documented, communicated and aligned based on stakeholder priorities and business systems capacity.

• Lead discovery and requirement gathering, translating business needs into clear product requirements, success criteria, and acceptance standards.

• Own change management for GTM system enhancements, including rollout planning, stakeholder communication, enablement, and adoption measurement.

• Partner closely with internal Business Systems delivery teams throughout build, unit testing, and release cycles to ensure high-quality execution and successful outcomes.

• Act as the business owner during design and delivery stages, validating that solutions meet the business requirements, usability, data integrity, and operational standards.

• Proactively manage risk, dependencies, and release impacts for revenue-critical workflows.

• Communicate roadmap progress, priorities, and outcomes to senior leadership, serving as a trusted advisor on GTM system capabilities.

• Drive towards a future-state, AI-enabled GTM systems vision, identifying agentic workflows, exploring and automating repeatable processes to drive productivity and increase revenue to our Business Stakeholders, while ensuring governance, trust, and scalability.

About you

• 10+ years of experience in Salesforce architecture and enterprise-scale GTM or business systems leadership.

• Proven success leading complex, cross-functional initiatives across Salesforce, GTM platforms, and adjacent enterprise systems.

• Hands-on experience designing and delivering scalable Salesforce and GTM implementations, including systems, processes, and integrations.

• Deep technical expertise in Salesforce technologies (Apex, Visualforce, Lightning Web Components, APIs) and GTM domains across Sales, Marketing, and Service.

• Strong integration and automation skills, leveraging iPaaS tools and API-first architectures to reduce operational complexity.

• Strategic, business-minded leader able to balance architectural rigor with measurable business outcomes.

• Clear and trusted communicator who can translate technical concepts for executives and non-technical stakeholders.

• Thrives in fast-paced, high-growth SaaS environments and brings a strong growth mindset to scaling platforms and teams.

Work Location

• San Francisco, CA

What you will have at Harness

• Competitive salary

• Comprehensive healthcare benefits

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Flexible Time Off and Parental Leave

• Quarterly Harness TGIF-Off / 4 days

• Monthly, quarterly, and annual social and team-building events

• Recharge & Reset Program

• Monthly internet reimbursement

• Commuter benefits

Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers

A valid authorization to work in the U.S. is required.

Pay transparency
$160,000—$195,000 USD

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code

• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation

• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal

• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare

• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.