Senior Business Systems Analyst

Ingram Content Group (ICG) is searching for a Sr. Business Systems Analyst to join our team in La Vergne. The person in this role provides strategic business analysis to key stakeholders and customers, works closely with business units to gain in-depth understanding of business strategy, processes, services, and the context in which the business operates. They also gather and translate business requirements into software solutions for the entire cycle of software development and implementation; identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level. Other responsibilities include researching, analyzing, documenting and resolving related internal and external issues with customers, besides facilitating project meetings and presentations to diverse audiences. Additionally, they train other IT associates for secondary application support, as well as business unit associates for primary customer support.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.   

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s Degree in Business or Computer Science OR 4 years Analyst experience (Business, Systems, Process or Technical)
• 6 years work experience in developing business requirements and processes

Preferred Qualifications:

• Experience with large scale order management systems
• Experience with Oracle Fusion Financials
• Experience with EDI
• Writing and running SQL queries
• Experience with mainframe modernization
• Experience with Confluence
• Experience with SharePoint
• Experience with Azure DevOps/Jira
• Experience in creating flow diagrams

Key Responsibilities:

• Analyzes and evaluates existing or proposed business systems and processes to identify and implement improvements and opportunities for Order Entry, Order Processing, fulfillment, billing, invoicing, finance functions like General Ledger, Accounts Receivable and Payables, EDI transactions, and ERP integrations.
• Support migration to modern .NET and API platforms.
• Translates business requirements into technical requirements including scope definition, detail and process flows for use by the development team ensuring critical business rules and billing logic are preserved.
• Creates user stories/uses cases, process & data flows and scenarios to clearly communicate a set of functional requirements.
• Writes functional specifications using a variety of tools including word processing, spreadsheets, and drawings.
• Collaborates closely with developers to implement requirements.
• Assists with developing QA test plans for accuracy and completeness. 
• Assists in QA testing as needed, ensuring that the business requirements defined in the analysis phase are met by the new or changed information system.
• Performs gap analysis of assigned functional specs, prototype and pre-production systems. 
• Ensures a smooth implementation of functionality into the production environment.
• Support integrations between OMS, Billing, EDI, and ERP.
• Help ensure invoice accuracy and financial data integrity.
• Researches, analyzes, documents and resolves related internal and external issues with customers. 
• Trains other IT associates for secondary application support, as well as business unit associates for primary customer support.
• Maintains current knowledge of customer needs and strategies and acts as liaison between users, stakeholders, and development staff.
• Provides leadership to team members and peers by collaborating with others; articulates ideas and viewpoints to senior management, peers and others; identifies and initiates projects; manages resources; and drives the resolution of issues.
• Creates and maintains issue logs, meeting minutes, meeting schedules, project summaries and updates.

Hiring Salary Range: $84.895k - $107.643k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Wellness program with access to onsite gym and basketball court for associates

• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year

• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish