Senior Business Systems Analyst

The opportunity
At Unity, we are driving the wholesale adoption of Realtime 3D (RT3D) across many different businesses and industries. We strive to help companies accelerate through their digital transformation programs and create the foundations for Web 3.0.

Key to our success is data-driven insights. We are seeking a highly motivated and detail-oriented Data and Process Analyst to join our team. In this role, you will play a pivotal role in managing data (collecting and visualizing) and conducting in-depth analysis to support data-driven decision-making across the organization. You will be a key contributor in maintaining data integrity, streamlining data-related processes, and extracting valuable insights from our datasets. Your work will directly impact our ability to make informed decisions, improve efficiency, and drive organizational growth.

This role reports to the Senior Systems and Performance Manager in the Product and Operations Organization within Customer Success and Operations.

What you'll be doing

• Data Management: collect, clean, and validate data from various CSOps sources, including Looker, Big Query, Zendesk, LMS Platforms, and Gainsight, to ensure accuracy and consistency.

• Partner with Create Data Analytics (Business Intelligence Team) to build customized dashboards

• Process Optimization: evaluate existing data-related processes and workflows for efficiency and effectiveness, identify process automation and optimization opportunities to enhance data accessibility and usability, and collaborate with cross-functional teams to streamline data capture and reporting procedures.

• Data Analysis: develop and maintain interactive dashboards and reports to visualize key performance indicators (KPIs), and conduct statistical analysis to support business decision-making.

• Reporting and communications: create and deliver regular reports and presentations to communicate data insights to stakeholders.

What we're looking for

• Proven experience in data analysis, data prediction, and data management

• Strong analytical, problem-solving, and critical-thinking skills.

• Detail-oriented with a strong commitment to data accuracy and quality

• Ability to work independently and collaboratively in a team environment.

• High level of integrity and respect for data security and confidentiality.

You might also have

• Experience with process modeling and improvement methodologies

• Strong interpersonal and communication skills

• Experience with a Customer Service organization

Additional information

• Relocation support is not available for this position

• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at [email protected].

#SEN