Senior Business Solution Architect

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What’s in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What’s the scope of this role?
The Business Solution Architect is accountable to lead design, architecture and support delivery of end-to-end telecom solutions aligned with business strategy and digital transformation initiatives. The role bridges business requirements and technical implementation across OSS/BSS ecosystems, including CRM, Billing, Charging, Order Management, Inventory, and Network Systems.

The ideal candidate will have strong domain expertise in telecom operations, system integration, and digital BSS/OSS transformation programs.

Responsibilities:

• Background as a high-end, customer-facing architect with approximately five years of enterprise software implementation experience, specializing in digital transformation.

• Experienced in working closely with senior executives to understand long-term business objectives, architecture strategies, and operational challenges.

• Combines strategic thinking with hands-on execution, guiding initiatives from planning through delivery.

• Skilled at building strong customer relationships, translating complex technical concepts into clear business value, and developing actionable plans that drive outcomes.

• A proactive problem solver with a consultative mindset—anticipating future challenges, identifying opportunities for growth, and helping customers evolve their architecture and revenue channels while advancing the company’s strategic goals.

OSS/BSS Domain Leadership

Lead architecture across:

• CRM

• Product Catalog

• Order Management (OM)

• Billing & Revenue Management

• Charging Systems (OCS)

• Mediation

• Inventory Management

• Service Fulfillment & Assurance

• Network Management Systems

• Support digital transformation initiatives (cloud-native BSS, API-led architecture).

Delivery & Implementation Support

• Guide development and integration teams.

• Perform solution reviews and architecture validations.

• Identify risks and mitigation strategies.

• Support UAT and production deployments.

Required Skills & Experience

Preferred

• Experience with leading telecom vendors (Amdocs, Ericsson, Nokia, Netcracker, Oracle, Huawei, Accenture, Produpt, Cap etc.)

• Exposure to Digital BSS transformation programs

• Experience in multi-vendor integration environments

Domain Expertise

• Strong knowledge of Telecom OSS/BSS architecture.

• Understanding of prepaid/postpaid billing systems.

• Experience in Order-to-Cash (O2C) and Trouble-to-Resolve processes.

Technical Skills

• API-first and Microservices architecture

• TMF Open APIs

• Cloud platforms (AWS, Azure, GCP)

• Containers (Docker, Kubernetes)

• Middleware/ESB

• Database technologies

• Knowledge of DevOps and CI/CD pipelines

Frameworks & Standards

• TM Forum (eTOM, SID, TAM)

• TOGAF (preferred)

• ITIL knowledge

• Agile/Scrum methodologies

Soft Skills

• Strong communication and stakeholder management skills

• Ability to influence cross-functional multi-country teams

• Strong analytical and problem-solving skills

• Leadership and mentoring capabilities

Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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