Senior Business Expert - Product Creation

Are you passionate about driving business value through user-centric product development and process optimization? We are now looking for a Senior Business Expert to join the Product Development team, where you will play a key role in shaping the future of the product creation process when it comes to people, data and tech related to the new PLM system Centric, for all product types.

Product Creation is one of two areas in the central function of Product Offer Development & Support (POD&S). By transforming how we operate through industry leading capabilities for fashion design and product development - people, process, data and tech - we enable H&M to liberate fashion for the many.

As a Senior Business Expert within Product Creation your core responsibility is to ensure that the product meets end-user needs while delivering significant value to the business. You act as a business ambassador, collaborating closely with various roles and stakeholders to identify, prioritize, and achieve desired outcomes that contribute to business value. You bring a dual perspective—deep business expertise combined with a strong understanding of the technical aspects of product development — which enables you to drive change, optimize processes, and ensure successful and smooth product implementation.

Key responsibilities:

• Secure the product creation E2E business process when it comes to creating products, add specifications such as BOM, colorways, sample, artwork and pattern.
• Communication between Assortment Office, Production Office and suppliers. Take lead in securing a simplified and more efficient process for the way of working.
• Be the link between the Product Development teams and suppliers and take lead in finding ways to improve the collaboration between assortment product teams and suppliers.
• Investigate and set business requirements and processes.
• Testing and validation of new features and workflows.
• Collaborate closely with end- users, investigate their needs and secure successful adoption of new features.
• Drive change management and hold training in Centric for Production Office and suppliers.
• Incident management.

 

WHO YOU’LL WORK WITH​

What is POD&S (Product Offer Development & Support)? POD&S is a critical function within Product Operations, responsible for enabling an industry‑leading product offer. The team develops business methods, tools, and drives change, innovation, and tech development across the product lifecycle. By supporting the product flow—from product creation and demand planning to product purchase—POD&S ensures the delivery of the brand plan and secures both short‑ and long‑term business impact.

WHO YOU ARE

• Experience in collaborating cross functionally between the Assortment Office and Production Office.
• Experience of working with product development in the Production Office.
• Experience of working closely with suppliers.
• Understanding of collection buying and different ways of working with product development.
• Experience of working with Centric is a bonus.

What you need to succeed:

• Have a business and customer-oriented mindset with the motivation to constantly improve, achieve targets and drive the agenda forward. 
• Interest in working with product development in a structured way, with processes connected to it, and willingness to grow and learn in this direction.
• Strong communication & stakeholder management skills. 
• Problem solving in the way of working and the ability to find creative solutions to complex problems.
• Adaptability and being able to handle challenges with a positive and proactive attitude.
• Project leading experience.
• Product creation end to end and workflow knowledge.

WHO WE ARE​

H&M Group is a global company with strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​WHY YOU’LL LOVE WORKING HERE ​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

Enjoy perks like staff discount cards, flexible work arrangements, wellness benefits, parental support, and more. Here, you are encouraged to be yourself, experiment, and chart your own growth path. As you flourish, so do we, with opportunities to create tangible impacts and shape the future.   

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

This role will be based in either Shanghai China or Dhaka Bangladesh with a local contract.

​Take the next step in your career together with us. The journey starts here.​

​​*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter in your application