Senior Business Controller

At Qmatic, our purpose is clear: a world where everyone can access the services they need.

For more than 40 years, we have shaped how people connect with essential services—reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.

Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.

Since February 2025, Qmatic has been owned by Valsoft, a Canadian investment company focusing on software companies. The transformation of Qmatic started at this moment, and this exciting journey is developing every day.

About the Role

We are looking for a Senior Business Controller to play a key role in driving profitable growth in a SaaS business. This is a business‑oriented role with close collaboration across CFO, Product, Sales, and Commercial teams.

You will act as a trusted financial and strategic partner, owning analysis, forecasting, decision support, and KPI frameworks.

This role is ideal for someone who wants to influence decisions and shape the business, not just report on past performance.

We’re in an exciting transformation phase: fast‑moving, collaborative, and global. You’ll work cross‑functionally, have clear priorities, and partner with colleagues around the globe.

What You Will Do

Business & Growth Analysis

Analysis of ARR/MRR, churn, NRR, and expansion revenue

Profitability analysis across customers, products, and regions

Analysis of pricing, product mix, and gross margins

Forecasting, Planning & Decision Support

Rolling forecasts and scenario analysis

Financial budget and annual planning

Headcount and cost modelling aligned with growth plans

Cash flow analysis

Partnering with Sales, Product & Commercial

Sales channel efficiency and sales productivity analysis

Financial input to pricing and packaging

Churn and retention analysis with actionable insights

KPIs and Reporting

Ownership and continuous development of the company KPI framework

Continuous development with utilizing AI tool to simplify and improve daily task and processes

Presenting insights and recommendations to management

Who are you?

You combine strong analytical skills with commercial acumen and clear communication skills. You thrive and truly enjoy a high pace in a global environment. Fluent in English is a requirement for this role.

We believe you have:

7+ years of experience as a Business Controller or similar

Experience from SaaS, tech, or subscription-based business models

Proven experience in driving change and improvements

Partnering with senior leadership and influencing decisions

High analytical integrity and comfort working with complexity

Advanced Excel skills and experience using BI tools

A bachelor’s degree or similar education

Personal Attributes

Business-driven and curious

Strong communicator – able to turn numbers into insights

Structured yet pragmatic

Comfortable in fast-moving, evolving environments

Willing to challenge assumptions when needed

What we offer

A key role in a growing SaaS company

High impact and real influence on strategy and execution

Close collaboration with CFO and leadership team

Short decision paths and a high level of ownership

Competitive compensation and benefits

Location and Reporting Structure: 

Based in our Mölndal office with the ability to work in a hybrid arrangement according to the company Hybrid Working Policy, and the needs of the business. This position reports to the CFO.

About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 60,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai,  Katwijk, and Madrid.  Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world. 

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