Senior Business Analyst, Salesforce Partner Systems

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Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills

You are a skilled Salesforce Business Analyst with advanced technical expertise and a passion for building scalable partner ecosystems. You bring a unique combination of deep technical knowledge, strategic business acumen, and creative problem-solving abilities that enable you to design and implement solutions that drive sales and partnership success at scale.

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Strategic Thinking - You excel at understanding broader business objectives and translating high-level strategies into actionable system requirements. You can see the big picture of how partner systems connect to revenue operations and business outcomes, enabling you to design solutions that align with long-term organizational goals.

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Problem Solving - You thrive on tackling complex challenges and finding innovative ways to automate manual processes. When faced with unique requirements or system limitations, you can think creatively to develop solutions that meet business needs while maintaining system integrity and user experience.

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Technical Expertise - You possess advanced Salesforce administration skills with experience in flow automation and partner portal workflow and integration. You understand the technical architecture needed to support complex channel partner ecosystems and can configure sophisticated solutions that scale with business growth.

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Collaboration: You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives.

About this role

As a Senior Salesforce Business Analyst specializing in partner systems and workflow, you will play a pivotal role in transforming the Udemy channel motion with resale, referral, indirect, cloud marketplace, and OEM partners. You will collaborate closely with Sales, Partnership and RevOps teams to build automated, scalable solutions that enable our partner ecosystem to thrive. You will own the full delivery lifecycle of small enhancements and collaborate with your Business Systems team to drive workstreams in large cross-functional projects.

What you’ll be doing

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Lead discussions with Sales, Partnership and RevOps leaders to understand strategic partnership goals and identify implementation phases

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Translate existing business processes or future objectives into clear technical requirements and functional specifications with Jira, Google Docs, and process flow diagrams.

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Configure new Salesforce features and automation to support partner selling motions, deal registration workflows, and quoting processes

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Assist with user acceptance testing, quality assurance processes, and deployment activities to ensure successful project delivery and user adoption

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Collaborate with Business Systems project managers, solution architects and developers to design, scope, and deliver complex enhancements and cross-functional projects

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Identify opportunities to leverage Salesforce capabilities to automate manual processes and improve operational efficiency across the partner ecosystem

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Contribute to roadmap and prioritization planning with your peers and business partners

What you’ll have

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7+ years of hands on experience administering Salesforce Sales Cloud, with emphasis on supporting global SaaS companies

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5+ years of experience as a business analyst or similar role with focus on translating business requirements into technical solutions

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Understanding of indirect sales motions including referral programs, reseller partnerships, and channel partner operations

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Experience with Salesforce Experience Cloud, Salesforce CPQ and AI solutions are preferred.

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Required Salesforce certifications:

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Salesforce Administrator

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Platform App Builder

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Experience working in an agile development environment with regular sprint cycles

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Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.