Senior Business Analyst

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D. Backed by SoftBank, Mastercard, and other investors, we raised $330M at a $2B valuation in 2025.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the role
This is a mid-level position in the Chronos US team at Zeta, where you will assist in the adoption, implementation, usage, and growth of Tachyon SaaS in the US market. This will be a client-facing role, where you will work closely with senior stakeholders within US banking organizations to modernize their card payments and mobile banking setups through the Tachyon platform.

Responsibilities::
• Requirement shaping with clients:
• You will be required to elucidate and document detailed client requirements, technical specifications and solutions to translate the client’s functional needs and map them onto Zeta’s product landscape.
• You will also assist in conducting in-depth solutioning workshops with the clients to understand their systems, applications, data models, and processes.
• Handling Project Implementation:
• You will be expected to assist in coordinating with various product and program managers across the Tachyon product platform to arrive at needed solutions and feasible, optimal approaches for all business requirements.
• You will also work with product teams to ensure the comprehensiveness and correctness of the delivered solution.
• Technical Problem Solving:
• You will be expected to work closely with our clients and assist them in adopting the Tachyon platform and solutions in an effective manner.
• Assist with integrations using APIs, Events, batch files, and data extracts.
• Help debug client issues

Skills::
• Individual contributor with a bias for action and a rigorous attention to detail
• An entrepreneurial and first principles thinker, along with excellent problem-solving and analytical skills
• Ability to understand technical concepts on SaaS offering via cloud (AWS), APIs, pub-sub architecture, etc.
• Excellent written and verbal communication skills.
• Self-motivated with a drive to learn and adapt to new and ever-changing project demands

Experience and Qualifications::
• Has completed, a Bachelor’s Degree/ Diploma in one of the following: Computer Science, Business/ Data Analytics, Business Administration or a similar field
• Has 5-8 years of experience working in a technical function
• A track record of excellence through their academic tenure with a balance of academic, projects/ internships experience, and extra-curricular activities is a huge plus
• Excellent problem-solving and analytical skills with an ability to articulate complex problems with clarity and the right level of detail
• Stakeholder management skills with experience dealing with multiple teams and delivering complex projects are preferred

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.