Senior Business Analyst - OSS

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.

About the role

NetCracker Technology is seeking a Senior OSS Business Analyst with strong expertise in the OSS , particularly in Resource Inventory and Service Orchestration for different Telecom domains – IP/MPLS, DWDM, MW for B2B and B2C services as well as the Data Migration aspect of those. In this role, you will act as a customer-facing expert, driving the identification of solution and product requirements throughout the analysis, design, implementation, training, migration, and testing phases of projects.

Role & Responsibilites

• Identify, collect, clarify, and organize functional requirements for new solution features and change requests

• Develop system use cases and information models for product, service, and resource management domains within OSS/BSS products

• Design solution components, including object models, flows, user interfaces, and integration interfaces

• Configure products to meet specific customer requirements and ensure proper solution delivery

• Validate customer business needs and drive improvements in existing products and solutions

• Capture and share best practices to support pre-sales activities and solution positioning

• Contribute across the delivery lifecycle, participating in analysis, design, prototyping, proof-of-concept, acceptance, and implementation projects

• Perform gap analysis and define new user scenarios for out-of-the-box (OOB) solutions in domains such as: Network planning, design, and build-out, Network maintenance, upgrade, and decommissioning, Service design and activation, Network operations and maintenance

• Conducting market and technology research in the telecommunications industry, learning standards in OSS/BSS, Network Automation and Orchestration

• Participate in the development of new modules and components

• Preparing data mapping and data validation documentation within the scope of ETL processes

Required Experience

• Strong analytical and problem-solving skills

• Excellent skills in object-oriented design (generalization, classification, decomposition, correlation, unification, decision tables)

• University technical degree (maths, physics, IT, telecommunications, programming)

• Experience in software product development and implementation (telecommunications domain preferred)

• Understanding of network architecture and functionality of core/transport, access, and overlay/virtualization networks

• Experience in OSS fulfillment and assurance processes for services and resources for one or several from the following: IP, Carrier Ethernet, SD-WAN, GPON

• Knowledge of UML or other object modeling notations and practical use of data modeling tools

• Solid knowledge of relational and NoSQL databases

• Understanding of OSS/BSS frameworks and telecom standards: TMF, ETSI, ITU, 3GPP, IETF, MEF, ONAP

• Understanding of network management protocols and languages: YANG, REST, gRPC, gNMI, NETCONF, REST, SNMP, CLI

• Good knowledge of SQL

• Experience using JSON for data exchange is a plus

• Understanding of REST services is a plus

• Understanding of software development lifecycles (RUP, Agile, etc)

• Good technical English writing and communication skills

• Minimum of 5 years of experience in senior network engineering or analytical roles

• Availability to work from the office on a Hybrid mode from either our São Paulo or Campinas offices.

Education

• Bachelor’s degree in Computer Science, Telecommunications, Maths, Physics or related field

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