Senior Business Analyst

You drive project specifications to a successful close. You own the Business Specification Document (BSD) and secure its sign-off. Working closely together with the Engineering Manager and engineering squad, you use your insights to deliver a seamless, working system for the customer.
You lead complex engagements and act as an experienced Backbase consultant. As a Backbase product expert, you are also a trusted advisor in the Australian banking domain. You support our customers to create and implement their omnichannel digital banking transformation. You keep it simple, translating bank strategy into a game-changing customer experience.
Your role combines deep Australian banking expertise with a hands-on focus on implementation. You communicate progress, risks, and blockers clearly with your core team. You capture and prioritise customer requirements, identify product improvements, and define best practices. You are highly organised, finish what you start, and thrive in fixed-deadline environments. You also manage feature requests and product bug reports directly with our product team.

Competencies and skills
Result-driven
● You lead business requirements elicitation and own the specifications from start to finish.
● You take accountability for the end-to-end quality of functional and technical specifications. You make sure UX and Solution Architecture align perfectly within the signed-off BSD.
● You manage the project backlog in Jira with thoroughness and accuracy.
● You create and manage sign-off on the BSD and facilitate the change request process. ● You write and organise User Stories, Epics, feature requests, and bug reports.
● You coach others on formatting and making sure the BSD, including product configurations, gets signed off.
● You use AI to work smarter and faster. For example, you know how to translate AI-generated notes into tight specifications.
● You confidently give demos of functionality on the Backbase platform.
Communication skills
● You manage customer expectations, work closely with clients, and lead engaging workshops.
● You serve as the main point of contact for functional and domain-related discussions in the Australian banking landscape.

Product knowledge
● You act as the domain and product expert for our banking solutions in Australia. You guide configuration, workflows, and data mapping.
● You guide clients on how to get the most out of our product out-of-the-box. When customisation is essential, you collaborate with the product team to explore enhancements.

Problem-solving and analytical skills
● You create BSDs independently.
Industry knowledge and business value
● You define the essential requirements customers need to achieve their digital transformation vision.
● You quantify the value of adopting our out-of-the-box solutions versus building from scratch. You prioritise actions that speed up development and time to market.

Adaptability
● You translate the customer's vision into a solid project backlog.
● You strategically apply AI tools to improve documentation and solution quality. You continuously adapt your approach in our fast-changing environment.
● You understand the Agentic SDLC and how our flows improve month after month.
Creativity
● You identify game-changing product improvements and define best practices.
Leadership skills
● You guide the team, act as the customer’s proxy product owner, and mentor junior Business Analysts.
● You share best practices, lessons learned, and your deep Australian banking knowledge with the team.

The Backbase Code
● We put customers first
Every decision starts with customer impact. We prioritise work that delivers real value and treat every touchpoint as a moment to build trust.
● We start with the why
We question assumptions before jumping to solutions. Understanding purpose drives better outcomes than blind execution.
● We collaborate as one
We break down silos and work across teams. Shared success matters more than individual wins.
● We keep it simple
Clear priorities, straightforward solutions, no unnecessary complexity. Simplicity is how we move fast without breaking things.
● We have a bias for action
We make decisions with 80% of the information and learn as we go. Speed and momentum beat endless deliberation.
● We raise the bar
We set high standards and challenge ourselves to get better. Good enough isn't good enough when we know we can do better.
● We tell it like it is
We speak up with honesty and respect. Hard truths delivered with care build stronger teams than comfortable silence.

● Experience: Five to seven years in a similar role, with at least five years’ experience in the Australian banking sector.
● Domain knowledge: You must possess deep domain expertise in banking (e.g. retail banking, payments, deposits, loans, or wealth management) in the Australian context.
● Methodology: Expert in creating Business Specification Documents (BSDs), Epics, User Stories, and back-end tasks. You adhere to the Backbase way of working and use our Agentic SDLC fluently.
● Tooling: Expert in Jira, Gemini, Google Sheets, Google Slides, and whiteboarding tools such as Miro. You use AI as your default way of working.
● Education: Bachelor’s degree or higher. IIBA CCB certification is a plus.
● Language: Professional working proficiency in English.
● Travel: Willingness to travel based on project needs.