Senior Business Analyst (m/f/d)

About the job

As a Business Analyst, you are the bridge between customer business needs and technical solutions, transforming customer goals and challenges into structured business and functional requirements. Your role spans the full lifecycle of projects and customer requests, interacting from preparation and design, through delivery, to post-go-live support to ensure solutions align with stakeholder expectations and industry standards.
Your responsibilities include:

Implementation (Project) Services

Business Process Analysis and Design:

• Mapping and analyzing business processes and designing future-state processes.

• Adapting business models and processes to changes in customer and business requirements.

• Proposing process improvements and assessing their organizational and technical impact.

Requirements Gathering and Analysis:

• Identifying, analyzing, and translating stakeholder needs into structured requirements.

• Conducting workshops to refine and validate requirements with stakeholders.

• Collaborating with stakeholders to define acceptance criteria and document user stories, and process flows.

• Assisting Product Owners including customer side in managing and prioritizing the project backlog.

Project Implementation and Support:

• Supporting solution delivery through validation of functional solutions, enhancement requests, and ticket resolutions.

• Participating in scrum ceremonies such as sprint planning, reviews, and retrospectives.

• Communicating project progress, changes, and challenges to stakeholders, providing regular reports.

• Interacting with customer representatives to refine requirements and gather data.

• Monitoring and supporting activities owned by customers.

• Supporting and validating test cases, preparing solution handovers.

Post Go-Live Services
Monitor Business Needs

• Following evolving business needs and anticipating their impact on systems and processes.

Business Processes

• Creating and maintaining updated business process models.

• Propose process improvements and analyze impact on organization and systems.

Business Analysis

• Identify, analyze, understand, and describe the needs and expectations of both customers and the business.

• Share Business Analysis with stakeholders

• Prepare enhancement requests from a business perspective.

• Interact with end users, key users, and Subject Matter Experts (SME’s) in requirements definition, refinement, and validation processes.

• Support the customer in validating functional analysis, change requests, managing handovers, resolving tickets, etc.

• Gather and structure information and data from the customer to submit to the Sofico/project team.

Your interests and skills

You are analytical, detail-oriented, and excel at translating complex business needs into actionable solutions. Your proactive approach ensures that processes and systems are efficient, aligned with industry trends, and
scalable for future needs.

What else is expected:

• Experienced in business analysis, preferably in a tech-driven or software development environment.

• Experienced in business process modeling, requirement elicitation and documentation.

• Strong stakeholder management and communication skills.

• Familiarity with Agile methodologies and experience in participating in Scrum ceremonies.

• Knowledge of industry trends, regulatory requirements, and emerging technologies.

• Ability to work collaboratively with diverse teams and maintain alignment across stakeholders.

• Experience with tools for process modeling, requirement tracking, and project management (e.g. Jira).

What we offer you

• Competitive salary package

• Company car with fuel card/ charging card

• Meal vouchers

• Group and hospitalization insurance

• Yearly bonus (CAO90)

• Additional benefits: bike leasing and flexible working hours

Join an international, multicultural company with more than 35 years of experience, which doubles in size every 5 years. We encourage a horizontal, open corporate culture where career development and personal growth are central. You benefit from a comprehensive 6-month onboarding, including a dedicated job coach, and receive ongoing learning opportunities. Participate in fun team activities such as after-work drinks, barbecues, family days, and company weekends. Additionally, you work in a modern and easily accessible office, equipped with charging stations for electric cars and bikes, as well as free shared bikes.